State of American Healthcare: Costs

State of American Healthcare: Costs

Part three of a four-part series taking a look at the State of American Healthcare. Don't miss parts one and two on Veterans Care and Accessibility, respectively


Let’s face it, healthcare in America is expensive. In 2018, Americans spent $3.7 trillion on health services. That was an increase of 4.4% over 2017, and it looks like costs will continue to climb in coming years. 

There’s often little to no transparency around what healthcare costs are, leaving many Americans confused and stressed. But consumers have come to expect transparency in almost all other areas of their lives. You can easily compare hotels on TripAdvisor, electronics on Amazon, and there’s an ongoing debate about showing drug prices in TV ads. But healthcare is one field where you can go into an appointment not really knowing what the cost will be. 

With many patients now on high-deductible plans and looking for cost savings, urgent care is often the most cost-effective choice. Just look at what patients are doing to try to save money.  Americans are traveling to places like Mexico and Canada for cheaper care, and crowdfunding sites like GoFundMe are now common areas where people seek money for healthcare needs (in fact, one in three GoFundMe campaigns are for medical costs, raising $650M last year alone). Given the consumer focus on price, clinics may miss out on potential patients if they aren’t transparent with the prices and services offered.

Stand out from the crowd by offering features like insurance verification prior to a patient’s arrival, and letting them know if they are in-or-out of network. Help patients have more knowledge around costs to set the right expectations and provide a positive experience. Being as transparent as possible for consumers can help you attract the right patients, build trust, and create a mutually positive experience.


Explore our full series on the State of American Healthcare

Part 1: Veteran Care
Part 2: Accessibility
Part 3: Costs
Part 4: The Staff Experience

State of American Healthcare: The Staff Experience State of American Healthcare: The Staff Experience Solv Commits to Support Veterans Finding VA Authorized Urgent Care Solv Commits to Support Veterans Finding VA Authorized Urgent Care

Recommended Reading

We spend nearly all of our time at Solv’s thinking about how we can work together with the convenient care industry to help improve the healthcare experience for consumers. As we work with more and more urgent care centers across the country, we’ve learned how important is to not only enable thes...

This is Part 4 concluding our series on the State of American Healthcare. Don't miss the previous editions on Veteran Care, Accessibility, and Costs of U.S. healthcare. “Please rate your experience. Would you recommend us?” Questions of this sort may be something you’re used to asking patients...

In May 2017, nearly one month after we announced Solv to the world, I was doing something non-standard for SF based start-up tech founder. I was knocking on doors on Capitol Hill trying to understand why a recent law didn't extend Veteran’s benefits to urgent care facilities, but instead only to ...