Patient Matters

Recent Urgent Care Articles

• Hire the Right People at Your Urgent Care

  Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the ton... More

• 5 Secrets of Successful Urgent Care Clinics

  How to become the best:The landscape of urgent care is transforming in response to the changing expectations of patients. Urgent care centers are fighting to keep up with the rapid technological innovations ... More

• 8 Trends Urgent Cares Need to Master

  Top Trends Urgent Cares Need to MasterToday’s patients have more health care options than ever before. Your patients are shopping around, and they have a lot to choose from. Most consumers have distinct pref... More

• Case Study: What Urgent Care Centers Can Learn About Patient Loyalty From a Major Fitness Brand

  The uptick in convenient care, increasing patient payment responsibility, millennials demanding things from healthcare that no generation before them has — all of these trends are cumulating, making it imper... More

• 5 Marketing Wins For Urgent Care Center

  Depending on whom you ask, you will get different definitions around the word “marketing”. To Merriam Webster, marketing is “the the process or technique of promoting, selling, and distributing a product or ... More

• Happy Patients = Happy Reviews = Healthier Urgent Care

  Approximately 3 billion people or 50% of all global internet users are posting reviews online each month.It’s Friday night. You’re in the mood for pizza and will accept no substitutes. Deep dish, gooey, ch... More

• Angry vs. Anxious: How to Handle Both in Your Clinic

  Once a patient walks into an urgent care clinic, the front desk staff is their first point of contact. Every impression they have — positive or negative — begins at this moment. Any front desk st... More

• What Matters Most to the Urgent Care Consumer?

  It’s no secret that healthcare consumers in 2018 have high demands—far higher than at any other point in history. Rightfully so. As more and more Americans (about 40%) take on high deductible health pl... More

• How to Help Your Patients Manage Allergies

  Experts are speculating that the 2018 asthma and allergy season may be the worst the U.S. has ever seen. Due to several factors—weather and temperature fluctuations, unprecedented pollen counts, and... More

• 3 Ways to Make Waiting Easier for Patients at Urgent Care

  Wait time: it’s the holy grail of consumer expectation in healthcare. Actually, make that any industry. When a restaurant patron waits for more than what he or she feels is a reasonable time to receive their... More