Patient Matters

Recent Urgent Care Articles

• How can urgent care centers collect reviews from patients?

  In nearly every industry—from retail to restaurants to service providers—reviews are a critical component in assisting consumers with making a decision. Do I want to eat at this restaurant? Shop at this stor... More

• Meet David Shih, Co-Founder of CityMD Urgent Care

  We were excited to get the chance to sit down and chat with Dr. David Shih, Co-Founder and Executive Vice President of Strategy at CityMD. He is a master of many trades, a phenomenal doctor, and a great... More

• Hire the Right People at Your Urgent Care

  Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the ton... More

• 5 Secrets of Successful Urgent Care Clinics

  How to become the best:The landscape of urgent care is transforming in response to the changing expectations of patients. Urgent care centers are fighting to keep up with the rapid technological innovations ... More

• 8 Trends Urgent Cares Need to Master

  Top Trends Urgent Cares Need to MasterToday’s patients have more health care options than ever before. Your patients are shopping around, and they have a lot to choose from. Most consumers have distinct pref... More

• Case Study: What Urgent Care Centers Can Learn About Patient Loyalty From a Major Fitness Brand

  The uptick in convenient care, increasing patient payment responsibility, millennials demanding things from healthcare that no generation before them has — all of these trends are cumulating, making it imper... More

• 5 Marketing Wins For Urgent Care Center

  Depending on whom you ask, you will get different definitions around the word “marketing”. To Merriam Webster, marketing is “the the process or technique of promoting, selling, and distributing a product or ... More

• Happy Patients = Happy Reviews = Healthier Urgent Care

  Approximately 3 billion people or 50% of all global internet users are posting reviews online each month.It’s Friday night. You’re in the mood for pizza and will accept no substitutes. Deep dish, gooey, ch... More

• Angry vs. Anxious: How to Handle Both in Your Clinic

  Once a patient walks into an urgent care clinic, the front desk staff is their first point of contact. Every impression they have — positive or negative — begins at this moment. Any front desk st... More

• What Matters Most to the Urgent Care Consumer?

  It’s no secret that healthcare consumers in 2018 have high demands—far higher than at any other point in history. Rightfully so. As more and more Americans (about 40%) take on high deductible health pl... More