Patient Times for Convenient Care
The provider's guide to the patient's mind.
Case Studies
Montgomery County Enables Community Wide COVID Testing Using Solv
At the beginning of January, as the very first COVID-19 cases were reported in the U.S., health officials in Montgomery County, Pennsylvania began monitoring the virus spread and preparing for their local response to it. As federal funding became available through the CARES Act, the County rolled ou
Urgent Care
5 Strategies to Effectively Manage a Surge of Patients This Holiday Season
This week, Solv has seen record breaking traffic from patients to our app, up 4x since October, with 40% of that traffic consistently being COVID-test related. With this increased demand, the Urgent Care industry has been receiving unprecedented patient volumes, leading to outrageous wait times and
Case Studies
CityLife Health Partners with Solv to Expand their Service Population in Response to COVID-19
As primary care offices nationwide were closing in the wake of COVID, CityLife Health Clinic Manager Ruthann Anderson and her team recognized an urgent community need for accessible care. The four CityLife clinics offer care to typically underserved populations in Philadelphia and Newark and, prior
Practice Growth
Best-in-Class on a Budget: Affordable Tips for a Luxury Healthcare Experience
Solv CEO Heather Fernandez recently met with Gerard Van Grinsven to discuss best practices for creating an unrivalled healthcare experience. With a Ritz-Carlton hotelier’s background, Gerard takes credit for fostering Henry Ford West Bloomfield Hospital’s unrivalled, award-winning dedication to p
Industry Updates
Creating a Luxury Consumer Health Experience: Lessons from a Hotel Executive
The COVID crisis has forced a shift to consumer-centric healthcare; operators must offer a competitive experience to survive in the newly-competitive market. Solv CEO Heather Fernandez recently met with Gerard Van Grinsven to discuss the best practices for creating an unrivalled healthcare experi
Patient Experience
Calculate the Real Cost of Long Patient Wait Times this Cold and Flu Season
Benjamin Franklin first wrote the aphorism, “time is money” in an essay published in 1748, and over 250 years later, it remains true. Consumers have a finite amount of time that they can spend every day working, exercising, or caring for loved ones. Seeking care can already be a daunting task for pa
Clinic Operations
Does your EHR pass the interoperability test?
Solv’s new Robotic Automation technology opens up closed EHRs and unlocks opportunities for healthcare innovation Over the past decade, many EHRs have slowly adopted new standards of interoperability, and are now providing open integrations with outside technologies. For those EHRs who haven’t take
Clinic Operations
The Changes that Healthcare Operators Need to Make Coming into This Year’s Flu Season
“It was the best of times, it was the worst of times...it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair”. Although written over 160 years ago by Charles Dickens, this opening line to A Tale of Two Cities, could not be more applicable
Industry Updates
Solv opens up COVID testing access to Michigan residents
We've learned a lot from managing over 1 million COVID test visits across the country since March. Managing volume matters. Efficient registration matters. People love firefighters. It’s imperative to support what’s needed to re-open the country, so when we had the opportunity to work with Michigan
Practice Growth
Maximize ROI of Your Healthcare Marketing
Highlights: Every marketing initiative you invest in - whether online or offline - should be planned and implemented to track patient conversion and acquisition Map out conversion funnels for each campaign illustrating the different touchpoints people engage with on their road to booking an appo
Industry Updates
Increasing access to COVID tests with the UCA, Apple Maps, and Castlight
Since the COVID-19 pandemic began, the urgent care industry has dramatically scaled its testing capabilities. It’s estimated that over 10,000 centers across the country now perform millions of COVID tests each month. However, we are still seeing that many states across the country are not yet meetin
Practice Growth
Maximize Your Marketing Budget to Aquire New Patients
As you adopt new operating strategies to reflect changing consumer demand, your marketing efforts may fall by the wayside. Your budget may simply be stretched thinner than usual in the face of fluctuating patient volume and the cost of new technology. Nevertheless, marketing remains a crucial inve
Patient Experience
Master Your Contactless Patient Experience
The Case for Contactless Ambulatory visit volumes fell between 55% and 70% with the onset of the COVID-19 pandemic, forcing an upheaval in the typical modus operandi in healthcare. Telemedicine has helped return visit volumes to parity with pre-COVID-19 levels, making up 7% to 10% of visits. D