Urgent Care Patient Experience

The provider's guide to the patient's mind.

Why Your Practice Needs To Modernize Patient Appointment Scheduling
Patient Experience

Why Your Practice Needs To Modernize Patient Appointment Scheduling

The COVID-19 pandemic expedited a growing change in healthcare: patient expectations. Suddenly, spending time in waiting rooms wasn’t safe, online communication became paramount, and telehealth appointments became the safest way to receive daily healthcare. Combine the pandemic with rising out-of-p

Free Printout: What can fully vaccinated patients do safely?
Patient Experience

Free Printout: What can fully vaccinated patients do safely?

As an increasing number of your patients become fully vaccinated, they will have questions about the safety precautions they will need to take when interacting with others. Here is a free resource with easy guidelines that you can print and share with your patients.  Ways to share this printabl

Calculate the Real Cost of Long Patient Wait Times this Cold and Flu Season
Patient Experience

Calculate the Real Cost of Long Patient Wait Times this Cold and Flu Season

Benjamin Franklin first wrote the aphorism, “time is money” in an essay published in 1748, and over 250 years later, it remains true. Healthcare consumers (aka your patients!) have a finite amount of time that they can spend every day working, exercising, or caring for loved ones. For them, seekin

Master Your Contactless Patient Experience
Patient Experience

Master Your Contactless Patient Experience

The Case for Contactless Ambulatory visit volumes fell between 55% and 70% with the onset of the COVID-19 pandemic, forcing an upheaval in the typical modus operandi in healthcare. Telemedicine has helped return visit volumes to parity with pre-COVID-19 levels, making up 7% to 10% of visits. D

3 ways to support a consumer-centric approach to COVID-19 testing
Patient Experience

3 ways to support a consumer-centric approach to COVID-19 testing

Aligning patient demand and testing capacity continues to be one of the most significant barriers to building a scalable care infrastructure as the country continues battling COVID-19. Uncertainty around where to get tested, confusion about the overall process, and a lack of clarity on cost lead to

7 Patient Trends Urgent Care Clinics Need to Master
Patient Experience

7 Patient Trends Urgent Care Clinics Need to Master

Consumerism continues to permeate every economic sector, and healthcare is no exception. Along with excellent healthcare services, your patients are searching for personalized service, convenience, and punctuality. Adjusting your clinic’s practices to meet these desires can have a major impact on

Generational Differences and How to Make Every Urgent Care Patient Happy
Patient Experience

Generational Differences and How to Make Every Urgent Care Patient Happy

Healthcare is a prime concern for individuals of all ages. The world is in constant change, so unsurprisingly, the mindset and habits of consumers change with it. For instance, these days, there's increasing importance put on technology, the growing population, and costs. So, for healthcare provi

Happy Patients = Happy Reviews = Healthier Urgent Care
Patient Experience

Happy Patients = Happy Reviews = Healthier Urgent Care

Approximately 3 billion people or 50% of all global internet users are posting reviews online each month. It’s Friday night. You’re in the mood for pizza and will accept no substitutes. Deep dish, gooey, cheese-y, with olives, mushrooms, and jalapeños. What’s the first thing you do? You go onli

Angry vs. Anxious: How to Handle Both in Your Clinic
Patient Experience

Angry vs. Anxious: How to Handle Both in Your Clinic

Once a patient walks into an urgent care clinic, the front desk staff is their first point of contact. Every impression they have — positive or negative — begins at this moment. Any front desk staff member knows that creating an exceptional experience for patients who are injured or ill isn’t always

What Matters Most to the Urgent Care Consumer?
Patient Experience

What Matters Most to the Urgent Care Consumer?

It’s no secret that healthcare consumers in 2018 have high demands—far higher than at any other point in history. Rightfully so. As more and more Americans (about 40%) take on high deductible health plans, and millions more go without health insurance altogether, the cost of healthcare is taking it

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