Urgent Care Patient Experience

The provider's guide to the patient's mind.

Master Your Contactless Patient Experience
Patient Experience

Master Your Contactless Patient Experience

The Case for Contactless Ambulatory visit volumes fell between 55% and 70% with the onset of the COVID-19 pandemic, forcing an upheaval in the typical modus operandi in healthcare. Telemedicine has helped return visit volumes to parity with pre-COVID-19 levels, making up 7% to 10% of visits. D

3 ways to support a consumer-centric approach to COVID-19 testing
Patient Experience

3 ways to support a consumer-centric approach to COVID-19 testing

Aligning patient demand and testing capacity continues to be one of the most significant barriers to building a scalable care infrastructure as the country continues battling COVID-19. Uncertainty around where to get tested, confusion about the overall process, and a lack of clarity on cost lead to

7 Patient Trends Urgent Care Clinics Need to Master
Patient Experience

7 Patient Trends Urgent Care Clinics Need to Master

Consumerism continues to permeate every economic sector, and healthcare is no exception. Along with excellent healthcare services, your patients are searching for personalized service, convenience, and punctuality. Adjusting your clinic’s practices to meet these desires can have a major impact on

Generational Differences and How to Make Every Urgent Care Patient Happy
Patient Experience

Generational Differences and How to Make Every Urgent Care Patient Happy

Healthcare is a prime concern for individuals of all ages. The world is in constant change, so unsurprisingly, the mindset and habits of consumers change with it. For instance, these days, there's increasing importance put on technology, the growing population, and costs. So, for healthcare provi

Happy Patients = Happy Reviews = Healthier Urgent Care
Patient Experience

Happy Patients = Happy Reviews = Healthier Urgent Care

Approximately 3 billion people or 50% of all global internet users are posting reviews online each month. It’s Friday night. You’re in the mood for pizza and will accept no substitutes. Deep dish, gooey, cheese-y, with olives, mushrooms, and jalapeños. What’s the first thing you do? You go onli

Angry vs. Anxious: How to Handle Both in Your Clinic
Patient Experience

Angry vs. Anxious: How to Handle Both in Your Clinic

Once a patient walks into an urgent care clinic, the front desk staff is their first point of contact. Every impression they have — positive or negative — begins at this moment. Any front desk staff member knows that creating an exceptional experience for patients who are injured or ill isn’t always

What Matters Most to the Urgent Care Consumer?
Patient Experience

What Matters Most to the Urgent Care Consumer?

It’s no secret that healthcare consumers in 2018 have high demands—far higher than at any other point in history. Rightfully so. As more and more Americans (about 40%) take on high deductible health plans, and millions more go without health insurance altogether, the cost of healthcare is taking it

3 Ways to Make Waiting Easier for Patients at Urgent Care
Patient Experience

3 Ways to Make Waiting Easier for Patients at Urgent Care

Wait time: it’s the holy grail of consumer expectation in healthcare. Actually, make that any industry. When a restaurant patron waits for more than what he or she feels is a reasonable time to receive their food, they become discontented. When a customer service line puts callers on hold for anywhe

4 Ways to Handle Negative Reviews of Your Urgent Care Clinic
Patient Experience

4 Ways to Handle Negative Reviews of Your Urgent Care Clinic

More and more patients are looking online for where they should get their healthcare. They find doctors on sites such as Solv, Yelp, Google, and ZocDoc, where they see reviews from other patients about their experiences. Keeping your medical clinic’s online reputation up is thus paramount to mainta

Mastering Urgent Care Patient Success Stories
Patient Experience

Mastering Urgent Care Patient Success Stories

Getting patients to your urgent care clinic isn’t always that easy. They can go to the ER or another urgent care clinic, wait for an available time in their primary doctor’s schedule, or skip medical care altogether.And the challenge doesn’t end when they walk into your urgent care clinic, either. F

4 Tips for Great Bedside Manner at Urgent Care
Patient Experience

4 Tips for Great Bedside Manner at Urgent Care

Convenient care and value-based care are two buzz phrases that everyone in healthcare—from payers to providers to, yes, patients—has heard of. While these trends are critically important in shifting the burden of care away from emergency rooms and creating a better consumer experience for medical pa