You’re operating a successful urgent care center, and with the help of Solv you’re acquiring new patients to fuel growth. Yet your challenge extends beyond bringing patients in the door and treating them once – you want them to maintain a long-term relationship with your clinic.
Maintaining a steady stream of patients, ensuring their loyalty, and marketing effectively are not just goals—they're necessities for survival and growth. Providers need easy ways to stay top of mind with their patients, without breaking the bank or taking a lot of staff time. While clinics are often burdened by the need to juggle multiple vendors, leading to fragmented patient experiences, and inflated operational and marketing costs.
This is why Solv created Messaging.
Solv Messaging: Your solution to enhanced patient engagement
Today, we are excited to unveil Solv Messaging, a lightweight patient CRM that addresses the core communication challenges faced by urgent care centers. By leveraging automated SMS technology, Solv Messaging offers a direct and personalized way to keep in touch with patients, ensuring they remain connected to your clinic beyond their initial visit.
"The backbone of any successful urgent care center is its ability to maintain dependable and meaningful relationships with your patients,” explains Kapeesh Saraf, Solv’s Vice President of Product. “Solv Messaging is our answer to this industry-wide challenge, providing a straightforward yet powerful platform driving patient loyalty and repeat visits.”
How Solv Messaging addresses your challenges:
- Improve patient loyalty: By providing personalized, timely communications, Solv Messaging turns one-time visits into lasting relationships, significantly boosting patient loyalty.
- Marketing more intelligently: With advanced segmentation, analytics and a sole focus on the urgent care industry, Solv Messaging allows you to send the right message to the right patient, enhancing the effectiveness of your marketing efforts. And with SMS messaging, you’ll 10x the engagement compared to traditional email marketing.
- Consolidating existing vendors: Replace a patchwork of tools with a single solution. Solv Messaging brings together all aspects of patient communication, simplifying your tech stack and streamlining your workflow without the need for complex, costly integrations.
- Save staff time: By automating patient outreach and consolidating vendors, Solv Messaging cuts down on the time and money spent on marketing operations, allowing you to allocate resources where they're needed most.
"Implementing Solv Messaging has been a game-changer for our group,” indicates Lindsey Holland, VP of Marketing at PhysicianOne Urgent Care. “We had a messaging program with another vendor that required EMR integration and complex custom development. Solv’s solution is simple, native to our booking experience, and has doubled the impact on returning visits.”
Solv Messaging is designed with the unique needs and workflows of urgent care providers in mind. Pre-built campaigns can be activated within seconds, tailored to your needs and preferences, and each message personalized to feel timely and relevant for every patient. It's about building trust, one message at a time, and ensuring every patient interaction adds value to their healthcare experience with your brand.
Holland continues, “We were amazed how quickly Solv was able to launch our messaging program, and how many rebookings we were able to capture in our first month using the platform.”
Ready to transform your patient engagement strategy? See Solv Messaging in action today.