How long does it take to manually enter a new patient’s information into your electronic health record (EHR) system? Two minutes? Five? Imagine eliminating that time while accomplishing the same task more accurately. Compounded by multiple patients per day, that savings could add up to hours of reclaimed time and reduce the workload for staff. That’s why Solv incorporates robotic process automation into our platform–interoperability between systems takes the pressure off your team, reduces costs, and simplifies your workflows.
What is Robotic Process Automation (RPA)?
Robotic process automation, or RPA, utilizes software robots, commonly referred to as bots, to perform routine tasks usually handled by staff. RPA mimics human action–it can detect and analyze information to sort and input into the correct systems. Once each system is recognized and automation is established, patient information can flow directly from your intake system through Solv into the areas it's needed–-scheduling, follow-ups, and EHR, just to name a few.
When new patients fill out their online registration, Solv uses RPA to take their data and transfer it to the appropriate EMR fields, all with HIPAA-compliant encryption. This automatic transfer takes the tedious task of finding pertinent information and copying and pasting it from registration into your EHR out of your staff’s workflow, freeing them up for jobs that require human attention.
Solv facilitates direct data connections with more than 100 EHRs, making it easy to use for most urgent care operations.
Benefits of RPA
Time savings is one of the significant benefits of RPA, but its advantages go beyond that.
- Support for staff–in a time when staffing is a constant struggle, RPA eliminates the most tedious of their tasks, allowing them to get back to patient interaction. Not only does a direct data connection smooth out workflows, but it offers more accurate data input. Even the most conscientious employee makes mistakes out of simple human error. Robots never deviate from their assigned tasks, enhancing data accuracy. They act as silent support so that your staff can attend to things only humans can do.
- Reduce the cost of doing business–time is money, and every minute your staff spends copying and pasting from one system to another could be spent on higher-value tasks. Solv’s use of RPAs eliminates five minutes of data entry for every patient. That adds up to more than 10 hours of labor saved per week. RPA can reduce denials and rejections based on inaccurate information, speeding up the claims process. Accelerating the time to file means decreased days in accounts receivable.
- Increase security–from the first sign-in to getting the bill, your patients’ information is protected by HIPAA-compliant encryption. In fact, using RPA means that patient data is even more secure–their sensitive diagnoses and test results are only seen by the eyes that need to see them, not by staff inputting data.
- Simplify scheduling and patient follow-ups–Once your patient data is in the system, RPA can prompt the next steps, like requesting a follow-up and leading patients to your real-time scheduling system, without requiring intervention from someone at the front desk. Scheduling those appointments automatically can also decrease calls to the front desk as patients wonder about the next step in their treatment.
Solv Success with RPA
The Solv platform capitalizes on the potential of RPA, taking tedious tasks off the to-do list for your staff, and our partners are reaping the benefits.
Jacob Heywood, CEO of Corner Clinic, says that RPA-powered EHR has saved time for staff and provided a user-friendly interface for new patients.
“Solv’s integration has allowed us to provide our patients with a friendly, easy-to-use self-scheduling experience that has reduced calls to the front desk,” Heywood says. “We were able to maintain our existing backend workflow while also getting new patients and increasing our online reviews through Solv.”
Solv is proud to work with many leading EHRs to promote data interoperability to save staff time, increase data accuracy, and save money in the long run. As an urgent care, your greatest assets are your human resources. RPA allows people to shine by taking care of the essential but uninspiring work so they can connect with patients for better care.
Do you have questions about RPA and how Solv can streamline your workflows? We’re happy to help. Learn more here.