Urgent Care Clinic Operations
The provider's guide to the patient's mind.
Clinic Operations
Consumer behavior is driving a hybrid approach to healthcare delivery
As states begin reopening and social and medical distancing restrictions are relaxed, the emerging question is the lasting impact of coronavirus on how care is delivered. In order to keep providers, patients, and communities safe, consumers and medical professionals shifted seemingly overnight to vi
Clinic Operations
Telemedicine Reimbursement: A Guide to Payment Parity and Covered Services
Every day, as new developments around COVID-19’s impact continue to be discovered, policymakers have rolled back once strict telemedicine regulations in an effort to expand access to healthcare services, while promoting social and medical distancing. With the new changes, understanding the intri
Clinic Operations
COVID-19 and the Rise of Telemed for Urgent Care
Over the past few weeks, we've been closely watching the impact the novel coronavirus COVID-19 has had on the urgent and convenient care communities. In particular, we've been tracking a major shift in patient adoption of virtual care, or telemedicine. This week, we wanted to share the initial data
Clinic Operations
Solv’s Clinic Analytics magnifies urgent care reporting and insights
Consumer expectations continue to expand, as does the weight of their impact. As a result, the need for businesses - including urgent care - to capture and interpret data increases. A couple examples: You have two clinics, one with a line out the door while the other sits idly. Once you realize thi
Clinic Operations
5 Secrets to a Happier Urgent Care Staff and More Loyal Patients
A happy staff and more loyal patients are within your reach. You just need the right formula. That is why Solv has put together five important secrets that will guide you toward the path of success. Secret #1: Morale Matters One of our partners, Dr. Mike Cowan of Pediatric Urgent Care Center of F
Clinic Operations
Managing an Urgent Care Front Desk and Putting the Patient First
Have you ever seen a disorganized reception area at a clinic? Phones were probably ringing for long periods and patients were likely angry if no one was available to assist them. However, in a more professional setting that's pro-active about care, the waiting area is clean, phones are promptly an
Clinic Operations
Hire the Right People at Your Urgent Care
Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the tone of your waiting room and entire clinic. If they are overwhelmed, your patient experience wi
Clinic Operations
Introducing Solv Video Telemedicine
Today we’re excited to announce the launch of Solv’s newest product —Solv Video Telemedicine. Solv Video Telemed is the first telemedicine solution designed specifically for convenient care and urgent care centers. Solv Video Telemed is a different take on telemedicine. It merges online scheduling,
Clinic Operations
How to Help Your Patients Manage Allergies
Experts are speculating that the 2018 asthma and allergy season may be the worst the U.S. has ever seen. Due to several factors—weather and temperature fluctuations, unprecedented pollen counts, and climate change—an increasing number of people are experiencing allergy symptoms, along with exacer
Clinic Operations
The "Five Rs" of Proper Urgent Care Clinic Maintenance
Are your janitors costing you patients?Urgent Care Centers are providing a good alternative to emergency rooms for many people. They are generally less costly, the wait times are shorter, and the staff is less harried, and thus more pleasant to be around.They may not yet be entirely ubiquitous, but
Clinic Operations
The Importance of Hiring the Right People at Urgent Care
Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the tone of your waiting room and entire clinic. If they are overwhelmed, your patient experience wi
Clinic Operations
Should Your Urgent Care Use a Medical Scribe?
Use of a medical scribe is largely determined by the size of your urgent care operation and provider preferences. Smaller practices often view hiring a medical scribe as an unnecessary expense that should remain in the hands of the provider while larger practices tend to view a dedicated medical scr
Clinic Operations
3 Effective Strategies to Boost Morale for Your Urgent Care Clinic Staff
If morale is low at your urgent care clinic, you’ve got a problem. According to Harvard Business Review, people are more productive and engaged in what they do when they’re happy. That’s important in any business, and even more so at urgent care clinics, where stakes are high. It’s time to boost mor