Urgent Care Excellence—Where Culture, Operations, and Finance Meet
Amid a challenging economic climate and widespread healthcare staffing shortages, many urgent care clinics are...
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Urgent Care Operations
58 Articles
Winter Wait Times: Balancing Patient & Staff Experience
With flu and respiratory illnesses running rampant, winter can be a wildly busy time for urgent care clinics....
Urgent Care Excellence—Where Culture, Operations, and Finance Meet
Amid a challenging economic climate and widespread healthcare staffing shortages, many urgent care clinics are...
Winter Wait Times: Balancing Patient & Staff Experience
With flu and respiratory illnesses running rampant, winter can be a wildly busy time for urgent care clinics....
7 Frequent Front Desk Mistakes and Effective Solutions
A seamless front desk process isn't just a convenience; it's a core patient expectation and a vital component...
Urgent Care Patient Journey: A Roadmap to Improved Patient Throughput
As respiratory and flu season ramps up, many urgent care clinics find themselves stretched thin. Managing high...
Product Spotlight: Capture More Patients and Allow Them to Wait Rem...
As we wade into another busy respiratory season, patient volumes will be unpredictable. Clinics will miss out on...
The Operator’s Guide To Reduce No Show Patients in 2023
In the U.S., no-show rates average around 18.8% between specialty and subspecialty clinics. If you’re a...
The Impact of Leadership on Front Desk Performance
The front desk plays a crucial role in any urgent care, holding the key to improving patient satisfaction and...
Claim Submission Optimization: Faster Payments, Fewer Errors
For urgent care organizations looking to ensure prompt payment and a healthy revenue cycle, efficient and...
5 Common Patient Experience Mistakes
A positive patient experience is the foundation for improved patient relationships, higher lifetime value from...
Mastering the Art of Responding to Neutral 3-Star Reviews
In the world of online reviews, we often focus on the extremes: the glowing 5-stars and the scathing 1-stars....