Why wait times matter in Urgent Care Patient wait times directly affect satisfaction, loyalty, and profitability. Long waits erode trust, reduce efficiency, and increase patient abandonment – hurting both revenue and reputation. The good news: with smarter scheduling, digital tools, and AI-driven staffing, urgent care centers can dramatically shorten waits and deliver a smoother patient...
Summer may feel like a slowdown, but it’s your biggest opportunity to strengthen operations. While patient volume dips and staff take PTO, fixed costs keep ticking. This quiet season gives urgent care operators a critical window to fix workflow friction, train staff, and upgrade tools before respiratory season brings peak demand. Why is summer the best time to improve operations? Lower...
Why wait times matter in Urgent Care Patient wait times directly affect satisfaction, loyalty, and profitability. Long waits erode trust, reduce efficiency, and increase patient abandonment – hurting both revenue and reputation. The good news: with smarter scheduling, digital tools, and AI-driven staffing, urgent care centers can dramatically shorten waits and deliver a smoother patient...
Summer may feel like a slowdown, but it’s your biggest opportunity to strengthen operations. While patient volume dips and staff take PTO, fixed costs keep ticking. This quiet season gives urgent care operators a critical window to fix workflow friction, train staff, and upgrade tools before respiratory season brings peak demand. Why is summer the best time to improve operations? Lower...
The 2025 respiratory season is peaking slightly later than usual, which can be seen in CDC and Solv data. Visit volumes across the Solv network were 15% higher in December and January compared to October, and demand is still strong into February. At the same time, deductible season is in full swing, meaning more of your revenue is coming from patient payments instead of insurance...
Efficient capacity management is the cornerstone of urgent care success. As fixed-cost operations, urgent care centers must maximize provider utilization to drive profitability, reduce wait times, and improve patient satisfaction. By leveraging data, optimizing scheduling, and aligning services with patient demand, centers can enhance throughput and deliver superior care experiences. Why Does...
Originally published October 2020. Solv’s Robotic Automation technology opens up closed EHRs and unlocks opportunities for healthcare innovation Over the past decade, many EHRs have slowly adopted new standards of interoperability, and are now providing open integrations with outside technologies. For those EHRs who haven’t taken action, the 21st Century CURES Act has forced them to...
Amid a challenging economic climate and widespread healthcare staffing shortages, many urgent care clinics are dedicating a large percentage of their operational focus to finances. Yet true excellence beyond financial processes, including team culture, operational efficiency, and financial strategy. Here’s what you need to know about investing in these three key areas, and why each is so...
With flu and respiratory illnesses running rampant, winter can be a wildly busy time for urgent care clinics. With higher patient volumes, staff can be stretched thin. While a busy clinic can be good for your bottom line, it can be stressful for your team.. Waiting rooms become noisy, wait times increase, and there’s a higher risk of patient frustration. This can all ultimately negatively...
A seamless front desk process isn't just a convenience; it's a core patient expectation and a vital component of efficiency. Despite this, slow registration and common errors continue to be a bottleneck for many clinics and have far-reaching consequences for patient satisfaction and financial stability. In a continuation of a series to help support your front desk, discover how transforming...
As respiratory and flu season ramps up, many urgent care clinics find themselves stretched thin. Managing high patient volume efficiently becomes extremely important. One metric that’s particularly important to keep in mind at this time is patient throughput. Patient throughput is the movement or flow of patients through your clinic, from the time they arrive until the time they leave,...
As we wade into another busy respiratory season, patient volumes will be unpredictable. Clinics will miss out on patients when they don’t have any book-ahead slots available online, even if they have walk-in capacity. That's where Solv's new Save My Spot feature comes to your rescue. Stop missing out on patients When your clinic is busy, other scheduling tools will overbook your clinic or set...
