In the U.S., no-show rates average around 18.8% between specialty and subspecialty clinics. If you’re a primary care provider, you often see many more patients than subspecialty care, so the number of no-show patients to your clinic is actually much higher, even if the average percentage is the same. If you see 20 patients per day, and 18.8% no-show—that’s 4 of your patients per day who...
The front desk plays a crucial role in any urgent care, holding the key to improving patient satisfaction and streamlining financial processes. While recruiting and interviewing potential front desk staff for Urgent Care settings is one part of the solution, the steps after assembling the right team are equally important. All too often, the recruitment process is more reactive than strategic,...
For urgent care organizations looking to ensure prompt payment and a healthy revenue cycle, efficient and accurate claim submissions are absolutely essential. Unfortunately, traditional claim submission processes contain plenty of room for error and often result in payment delays and claim denials. However, by optimizing claim submission in the front end of your revenue cycle management...
A positive patient experience is the foundation for improved patient relationships, higher lifetime value from those relationships, and better healthcare outcomes for patients. It’s a win-win for both providers and patients—which is why every should invest in strategies promoting patient-centric care. Unfortunately, positive healthcare experiences have eluded many Americans in recent years....
In the world of online reviews, we often focus on the extremes: the glowing 5-stars and the scathing 1-stars. However, nestled comfortably in the middle are the neutral, 3-star reviews. While they might seem unassuming, these reviews offer urgent care operators a goldmine of opportunity. Responding to these can yield better patient experiences and outcomes. Here are five different responses to...
As a part of our series Sip & Strategize: Exploring Health Systems Business Strategy, in this session, we discuss how psycho-demographic data can help inform growth strategy Watch the interview, or read below! Mary: Welcome back everyone to Sip and Strategize where I speak with Dr. Rob Rohatsch about the latest trends, initiatives, and strategies for health systems. Dr. Rob, the last...
Often the first touchpoint for patients at urgent care clinics is the front desk staff. Front desk staff help ensure smooth clinic operations and a positive patient experience. However, given the current state of the industry—with staffing shortages, and high turnover—finding and retaining the right staff has become a challenging task. Here is a quick guide to hiring and interviewing front desk...
Take our self-evaluation quiz to discover how seamless your patient intake process is, and discover areas for you to improve. You can find access to the PDF here, and the full survey and tips to improve patient intake in our latest Urgent Care Toolkit: Digital Registration. Ready to get more insights into your operations and create better patient experiences? Contact us.
Urgent care facilities have seen a rapid rise in demand over the past few years. According to the Urgent Care Association, patient volumes across the United States have grown by 60 percent since 2019. A record 11,150 urgent care facilities are currently operating across the country as of March 2023. To keep up with surging demand, the number of facilities operating across the country is...
About 15 years ago, a health systems strategy for financial success typically involved optimizing fee-for-service structures. This meant it was key to have good contract negotiation on high fees for service rates, but no risk sharing was involved. But things have changed. Health systems no longer make substantial contribution margins in this way. Most systems have shifted to encompass a...
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