Solv: The AI platform for primary care
From the first call to the final bill, Solv helps primary care practices maximize capacity, reduce administrative work, and collect more revenue. Solv's AI agent answers calls 24/7 and books visits into your EHR, with connected tools for scheduling, registration, patient engagement, and payments.
Built for growing practices and lasting patient relationships
As your practice grows, managing provider availability, different scheduling needs, and patient follow-ups gets more complicated. Solv helps improve patient access while preserving the personal relationships your patients value.
Answer every call, even after hours.
Maya is Solv's AI receptionist for primary care, answering patient calls 24/7. She helps patients book visits, answers routine questions, creates follow-up cases for your staff, and transfers calls to your team when appropriate. That means fewer calls for your front desk to manage and fewer voicemails to return.
Book the right visit with the right provider.
Whether patients call Maya, book online, or speak with your front desk, Solv helps them find availability based on your practice's providers, visit types, and scheduling rules. Visits are booked directly into supported EHRs, while digital registration lets patients complete paperwork before they arrive.
Stay connected with patients between visits
Primary care is built on long-term patient relationships. Solv helps your practice stay connected through automated messaging and rebooking campaigns for annual physicals, follow-up visits, and routine care. Give patients an easier path to their next visit.
Make collecting payments easier.
Solv helps your team verify insurance coverage, give patients a clearer understanding of what they owe, and collect payments with less administrative work. Maya can also help handle supported payment questions and collections over the phone, making it easier to resolve billing needs during patient conversations.
Help more patients find and book your practice.
Help patients discover your practice through the Solv network and our growing AI search partnerships. By connecting patients with available visits and convenient phone or online booking, Solv helps your practice make better use of its capacity and turn more searches into scheduled care.
Maya books over 1,000 patient visits a month for us. Because she can answer every call, book visits, and take action on her own, she saves our staff over 380 hours of work each month. That lets our team focus on the patient standing in front of them. She’s never frustrated, never overwhelmed, and she’s working even when we’re closed.
Solv connects to leading EHRs
Solv integrates with your existing EHR through standard healthcare interfaces, including APIs, HL7, FHIR, and robotic process automation (RPA). Your practice can add AI call handling, online scheduling, and patient workflows while continuing to use its existing EHR.
Don’t see your EHR listed? We support integrations with many others.
Frequently asked questions
What can an AI receptionist do for a primary care practice?
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Maya, Solv's AI receptionist, answers patient calls 24/7, helping patients book visits, get answers to routine questions, and connect with staff when appropriate. Maya can also create follow-up cases for requests like prescription refills, reducing the number of calls and voicemails your front desk needs to manage.
Can an AI voice agent schedule visits directly into my EHR?
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Yes. Maya can find available visits and book directly into supported EHRs using your practice's scheduling rules. Solv integrates with leading systems, including athenahealth, Epic, eClinicalWorks, NextGen Healthcare, and Experity. Specific scheduling capabilities vary by EHR and practice configuration.
How can primary care practices handle patient calls after hours?
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Solv's AI voice agent, Maya, answers calls around the clock, so patients can schedule visits and get answers to routine questions even when your office is closed. More complex requests can be routed to staff or captured for follow-up, helping your team start the day with fewer voicemails to return.
How can primary care practices reduce front-desk work with AI?
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Solv helps automate repetitive tasks like answering routine patient calls, scheduling visits, and collecting registration information. Maya handles common phone requests, while Solv's connected platform supports online scheduling, digital intake, patient communications, and payments, giving your staff more time to focus on patients.
How does Solv handle patient scheduling across different providers and visit types?
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Solv helps patients find available visits based on your practice's providers, visit types, and scheduling rules. Whether patients call Maya or book online, Solv can connect scheduling to your EHR so patients can find the right visit with the right provider.
Can Solv help with online scheduling, insurance eligibility verification, and payments?
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Yes. Solv connects online scheduling, digital registration, insurance eligibility verification, and payments to help practices manage the patient journey from booking through payment collection. Solv's technology has processed more than 30 million insurance cards, reflecting its experience handling complex healthcare workflows at scale.
How is Solv different from a traditional medical answering service?
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Solv combines Maya, its AI receptionist, with a broader platform for patient scheduling, registration, engagement, and payments. Unlike traditional answering services that primarily take messages or route calls, Maya can complete tasks like booking visits directly into supported EHRs. Backed by technology that has powered more than 115 million booked visits and 724 million patient touchpoints, Solv helps practices manage the patient experience before and after each visit.
Make it easier to grow your primary care practice
See how Solv helps patients find and book the right visits, while making scheduling, patient calls, and follow-ups easier for your team.
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