Patients are making healthcare decisions inside AI tools. They're describing symptoms, asking whether they need to be seen, trying to figure out what's covered. More and more, these conversations are where care starts — but until now, they haven't led anywhere. They get advice and then they're on their own.
That changes today. Solv is the only in-person urgent care appointment booking service built into Amazon Health AI.
When a patient requests same- or next-day in-person care and is not located near a One Medical office, Solv partner clinics appear as the booking option inside the Health AI chat.
This is the first of Solv's AI Partnerships: integrations that put same-day care booking inside the AI tools patients already use. Amazon Health AI is live now.
What is Amazon Health AI?
Amazon Health AI is an agentic AI health assistant designed to make health care easier, giving patients insights into their health, helping them understand their medical records, and connecting them to care. When a patient requests same- or next-day in-person care and is not located near a One Medical office, Health AI routes them to Solv. This brings same-day, in-person urgent care booking availability across 48 states.
What does the patient experience look like?
The integration is designed to be seamless from search to visit:
- Patient requests same- or next-day in-person care and is not located near a One Medical office
- Patient searches nearby urgent care clinics, filtered by their insurance coverage
- Patient selects their preferred appointment time, all seamlessly within Health AI
- Patient completes booking via Solv and receives an email confirmation with details
- Solv handles booking confirmation, reminders, and intake
- When the patient arrives at the Solv clinic for an in-person visit, their paperwork is already completed and they are ready to be seen
For Solv partners, nothing changes operationally. Bookings from Health AI arrive in your queue exactly as they do from any other Solv channel, tagged as "Health AI."
Why does this matter for urgent care operators?
This creates a meaningful opportunity for urgent care operators. Health AI puts triage and care navigation in everyone's pocket, helping patients more easily access in-person care. As the front door of healthcare shifts to AI, Solv is surfacing urgent care as an option to more patients: patients who, until now, had no way to turn an AI conversation into a booked, in-person visit. For Solv partners, that's a new source of demand showing up in a queue they already manage, at no extra effort. And we are AI optimists who believe that tools like Health AI will greatly expand the population of patients engaging with the healthcare ecosystem.
With 115 million appointments booked and 210 million Americans within five miles of a same-day appointment across 48 states, Solv has the infrastructure to bring this opportunity to partners at scale.
How does Solv support the full patient journey?
The integration is designed to be as seamless as possible for the patient seeking urgent care, from search to time of visit. After selecting their preferred appointment in Amazon Health AI, Solv handles appointment confirmation, reminders, and intake. When the patient arrives at the Solv clinic for an in-person appointment, their paperwork is already completed and they are ready to be seen by a Solv provider. These visits appear in the queue just like any other visit, incorporating this new channel into your existing workflows.
A patient who books through Amazon Health AI arrives expecting a modern experience: that someone answers when they call, that they know what they'll owe, that they're not starting from scratch at the front desk. Solv delivers that.
Maya, Solv's AI voice agent, picks up every call and books visits in the patient's language, including after 5pm and on weekends, when a third of patient calls come in and most front desks are closed. ClearPay AI gives patients a cost estimate before they walk in, built on their actual insurance and payer-specific rules.
Solv owns the full experience from booking to payment, not just the appointment slot. The AI gets the patient to the door. Solv makes sure everything on the other side works.
Where this is going
We're at the beginning of a real shift in how patients find and access care. AI tools are becoming the first place people turn when they're sick — and the ones that can connect a patient to a real appointment, at a real clinic, today, are the ones that matter.
As the front door of healthcare shifts to AI, Solv is surfacing urgent care as an option to more patients, while enabling choice and access. Amazon Health AI is where we're starting. Urgent care is the only care setting built to see a patient today — and Solv is making sure operators are ready for every version of that front door.
Learn more about Amazon Health AI at health.amazon.com.
Frequently Asked Questions
When will my locations show up in Amazon Health AI?
Right now, Solv partners only appear for patients who are not located in a city with One Medical offices. See the list of cities with One Medical offices.
How many of my locations are eligible?
Whether or not one of your locations surfaces in Health AI will be dependent on its proximity to a One Medical office. Our partnerships team can share additional details in your next touchpoint about the number of locations we expect to show up for patients using Health AI. You will have visibility into the impact of AI Partnership bookings within Solv reporting.
What is Solv's role in Amazon Health AI?
Solv is the only in-person urgent care appointment booking service built seamlessly into Health AI. When Health AI routes a patient to same- or next-day, in-person care, Solv partner clinics are the booking option inside the chat.
Which states are covered?
Solv's Amazon Health AI integration covers 48 states, excluding West Virginia and Alaska, complementing One Medical's availability in 20 major cities.
What does a Solv partner need to do to participate?
Nothing. All eligible Solv partners are automatically included in this beta program. This benefit is included at no cost for the rest of 2026. Bookings arrive in the existing queue, tagged as "Health AI," just like any other Solv channel.
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