Medical practices can turn more available capacity into booked visits by making it easier for patients to find and schedule the right visit, online or over the phone. Solv helps practices do this through AI phone scheduling and online booking, using existing scheduling rules to account for providers, visit types, and available times.
At Little Spurs Pediatric Urgent Care, a 19-location provider group, adding Solv's AI phone agent increased the share of calls that became bookings by 6×, from a baseline of 1.8%. Today, the agent resolves 52% of calls without staff intervention.
At a glance:
- The challenge: Finding the right opening for each patient takes significant staff time, even when capacity is available.
- Over the phone: Maya, Solv's AI agent, helps patients find and book visits 24/7.
- Online: Solv makes available visits visible and bookable through a practice's website.
- In the EHR: Solv connects scheduling and patient information to supported EHRs, reducing duplicate work for staff.
Why is it so difficult to make available visits bookable?
For independent medical practices, scheduling isn't as simple as showing patients an open calendar. Different providers have different preferences, visit types require different amounts of time, and certain openings may only be appropriate for specific patients.
Your staff knows how to navigate those rules. But checking schedules, finding the right provider, and booking each visit takes time, especially when they're also answering phones and helping patients in the office.
Online scheduling can introduce its own challenges. Patients may have to work through lengthy questionnaires before seeing available times, or call the office because they can't find an appropriate visit.
And it's a common challenge. According to a 2025 MGMA survey, 71% of medical groups reported that fewer than one in four patients used digital tools to schedule visits.
The opportunity is to make more of your existing capacity accessible to patients without adding more work for staff.
1. How can an AI phone agent turn more patient calls into booked visits?
Maya, Solv's AI phone agent, answers patient calls 24/7 and helps patients find and book visits.
Maya can work with a practice's scheduling configurations, taking into account the reason for the visit, provider preferences, available times, and visit types.
Rather than requiring staff to manually search through schedules, Maya can help find an appropriate opening and complete the booking directly into supported EHRs. If a caller needs additional assistance, Maya can transfer the call or create a follow-up for staff.
That means practices can turn more calls into booked visits, including after hours, without requiring their front-desk teams to handle every scheduling request.
What results has Maya delivered?
At Little Spurs Pediatric Urgent Care, a 19-location group in Texas, Maya helped turn the phone into a more effective booking channel.
- 6× increase in the share of calls converting to bookings, from a 1.8% baseline.
- 52% of calls resolved without staff intervention.
- 1,000+ patient visits booked by Maya each month.
- 380+ staff hours saved monthly, according to Little Spurs.
These results come from a multi-location pediatric urgent care group. Results for primary care and specialty practices will depend on their call volume, scheduling workflows, and configuration. Maya handles 4M+ calls annually.
“Maya books over 1,000 patient visits a month for us. Because she can answer every call, book visits, and take action on her own, she saves our staff over 380 hours of work each month. That lets our team focus on the patient standing in front of them. She’s never frustrated, never overwhelmed, and she’s working even when we’re closed.
Shauna KohleffelVP of Operations, Little Spurs, 19 location provider group
Read how Little Spurs improved phone bookings with Maya.
2. How does online scheduling make more available visits bookable?
Patients also want to book care online, without having to call the office or navigate a complicated scheduling process.
For the past 10 years, Solv has worked with urgent care providers to make finding and booking care easier. Today, we work with urgent care, primary care, and pediatric practices, building on technology that has supported more than 115 million healthcare visits.
Solv's online scheduling software helps practices show available visits wherever patients are looking for care, whether that's on their website, through Google, or across Solv's AI partnerships.
Practices control which providers, visit types, and times are available to book. Patients can find an opening that works for them, without needing to call the front desk or wait for someone to check the schedule.
This helps practices make better use of existing capacity and reduce the amount of time staff spend manually managing bookings.
Want a closer look at Solv? Watch this quick overview of our patient access channels.
What difference can online booking make?
Little Spurs also uses Solv's online scheduling technology to manage bookings alongside walk-in volume.
According to its online booking case study:
- 60% of patients book ahead online.
- Patients who book ahead experience 55% lower wait times.
- Online booking helps the organization anticipate demand and manage patient flow across locations.
Read how Little Spurs expanded online booking and improved capacity management.
What should medical practices look for in scheduling technology?
The right scheduling technology should make existing availability easier to book without requiring staff to manage another disconnected system.
Practice need | What to look for | How Solv helps |
Scheduling rules | Support for providers, visit types, durations, and patient eligibility | Uses practice-defined scheduling configurations in supported workflows |
EHR integration | Bookings written into the EHR, with less duplicate entry | Connects scheduling and patient information through supported integrations |
Online and phone booking | Patients can book through the website or by calling | Offers online scheduling and Maya for phone bookings |
After-hours availability | Patients can schedule when the front desk is closed | Maya answers calls 24/7 and can complete supported bookings |
Staff handoff | Complex requests reach the appropriate team member | Maya can transfer calls or create follow-up cases |
Solv integrates with leading EHRs like athenahealth, eClinicalWorks, Epic, and Experity.
Explore Solv's EHR integrations.
Frequently asked questions about medical practice scheduling
Can AI schedule patient visits directly into an EHR?
Yes. Solv's AI phone agent, Maya, can find available visits using a practice's scheduling rules and book them directly into supported EHRs. This allows patients to complete a booking during the phone call instead of waiting for staff to follow up.
Which EHRs does Solv work with?
Solv supports integrations with leading EHRs, including Epic, athenahealth, eClinicalWorks, NextGen Healthcare, and Experity. Depending on the integration, Solv can synchronize scheduling information and transfer patient demographics, appointment details, insurance and ID card images, and consent forms.
Can Solv handle different providers and specialty visit types?
Yes. Solv can use practice-defined scheduling rules to account for different providers, visit types, and visit lengths in supported configurations. This can help primary care and specialty practices offer online or phone booking for eligible visits while keeping more complex requests with staff when needed.
How long does it take to set up Maya?
Most practices can have Maya live and answering patient calls within a few weeks of kickoff, according to Solv's published implementation guidance. Timing depends on call routing, EHR integration, and the scheduling workflows the practice wants Maya to support.
Is Maya HIPAA compliant?
Yes. Maya is built on Solv's HIPAA-compliant healthcare infrastructure. Solv handles protected health information in accordance with applicable HIPAA requirements and its business associate agreements with healthcare providers.
What happens when Maya can't resolve a patient's request?
Maya can transfer calls to the appropriate staff member or create a follow-up case when a patient needs additional assistance. This helps practices automate routine scheduling requests while keeping staff involved in more complex situations.
Make more of the capacity you already have
Practices shouldn't need more administrative work to make better use of their schedules. With Maya helping patients book over the phone and Solv's online scheduling tools making visits bookable through your website, more patients can find the care they need without relying on staff to manage every step. For independent primary care practices, specialty groups, and urgent care operators, that means a simpler way to turn existing availability into booked visits.
See how Solv helps medical practices make more visits bookable.
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