Having access to care has always mattered, but the speed to which you can access care has changed. 26% of patients say that if their chosen provider isn’t available on the same day, they will go elsewhere, and 50% of parents said they will go somewhere else if same-day availability isn’t available. While you may not know exactly when patients want care, you can make it easier for patients to...
Discover patient insights to inform your operations and book of business, and use that to succeed. Get access to our best practices PDF below. Want to learn more about how to meet expectations and grow your business? Check out Solv's latest report with insights from 1700+ patients on what they expect from urgent care.
You've likely heard the question: Is this ER-worthy, or should I just head to urgent care? In many cases, patients must make a judgment call they are ill-equipped to make and often end up in the ER anyway. But when health systems partner with urgent care, they provide the opportunity to capture patients from the beginning of their health life cycle and retain them for significant lifetime value...
You’ve streamlined everything in your urgent care business–optimized your marketing, integrated your EMR, and adopted telemedicine to ease staff burdens. But one thing can still bring your profits to a screaming halt–claim rejections. Those claim rejections typically stem from small mistakes that have a significant impact–transposing two numbers in an address can lead to bills being sent to...
Frontline healthcare workers and healthcare technology professionals saw the critical impact of Southwest Airlines’s technical debt or tech debt over the holidays as over 15,000 flights were canceled and thousands of Americans were stranded in airports across the country. For many people who work on the frontlines of healthcare, the news of Southwest Airlines’ service disruption was the...
How long does it take to manually enter a new patient’s information into your electronic health record (EHR) system? Two minutes? Five? Imagine eliminating that time while accomplishing the same task more accurately. Compounded by multiple patients per day, that savings could add up to hours of reclaimed time and reduce the workload for staff. That’s why Solv incorporates robotic process...
As the end of the year approaches, it seems like calendar pages are flying off like a time-lapse movie montage. Once Columbus and Indigenous Peoples Day arrive, every on-demand business knows the holiday crush is upon them. And with the holidays comes the inevitable stress of staffing appropriately so that your business runs smoothly and your staff feels supported. Careful planning can make the...
The Urgent Care Association recently tweeted that there are more urgent care centers than company-owned Starbucks stores in the U.S. We've always known that the urgent care industry is full of innovators who consistently put the consumer at the center of healthcare and deliver high quality care that is more convenient and more affordable for patients. Considering there were less than 7,500...
One of my favorite parts of my job is visiting our Solv partners and getting a first-hand look at how their business is thriving and how we can help optimize your time and profits. You’ve probably started seeing your clinic numbers increasing with the beginning of the school season, but we all know that our busiest season is ahead of us–the respiratory season. As the weather grows colder and...
If COVID was the villain of 2020 and 2021, it’s being upstaged by a more subtle but still dangerous threat in 2022–inflation. As rates hold steady at 8.5%, the highest since 1981, urgent care patients are thinking carefully before making their next appointment. Your patients aren’t the only ones feeling the pinch–prices on supplies and service fees are rising too (although not as sharply as...
