Urgent care clinics are expected to grow substantially as more and more Americans get insurance coverage. They have seen a rise in patient volume due to the rising emergency room costs and substantial shift in consumer expectation to convenient, same day, transparent, affordable healthcare. As investors and private hospitals continue to turn their eyes and money towards urgent care, the...

Improve Front Desk Efficiency at Urgent Care Clinics

Your patients and bottom line matter a lot, so does your team. They are your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the tone of your waiting room and entire clinic. If they are overwhelmed, your patient experience will suffer. If they feel unappreciated, your clinic will pay the price. Your front desk team is some of the most...

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