Solv is committed to providing the primary care industry with easy-to-use solutions that will accelerate the safe treatment of patients during and after COVID-19. While we are deeply rooted in consumer research and invested in patient satisfaction, we developed our system with providers in mind. We are so confident you’ll want to invest, we are offering the use of our all-in-one video...
Cafes. Libraries. Retail centers. The Taco Bell down the street, the locally-owned liquor store on the corner. They all have something in common: a contactless consumer experience. Contactless is everywhere - for retail and food service, the transition to a more consumer-friendly, touchless shopping and check-out experience is the norm rather than the exception. A Mastercard consumer survey...
As states begin reopening and social and medical distancing restrictions are relaxed, the emerging question is the lasting impact of coronavirus on how care is delivered. In order to keep providers, patients, and communities safe, consumers and medical professionals shifted seemingly overnight to virtual care from the comfort of home via technology we’ve all long been familiar with outside of...
Every day, as new developments around COVID-19’s impact continue to be discovered, policymakers have rolled back once strict telemedicine regulations in an effort to expand access to healthcare services, while promoting social and medical distancing. With the new changes, understanding the intricacies of telemedicine reimbursement has become even more complicated, though they are considered...
Over the past few weeks, we've been closely watching the impact the novel coronavirus COVID-19 has had on the urgent and convenient care communities. In particular, we've been tracking a major shift in patient adoption of virtual care, or telemedicine. This week, we wanted to share the initial data and trends we're seeing across the national network of providers using Solv Video Telemed, as...
Consumer expectations continue to expand, as does the weight of their impact. As a result, the need for businesses - including urgent care - to capture and interpret data increases. A couple examples: You have two clinics, one with a line out the door while the other sits idly. Once you realize this is more than a passing occurrence, you have to make changes to improve your operations such as...
A happy staff and more loyal patients are within your reach. You just need the right formula. That is why Solv has put together five important secrets that will guide you toward the path of success. Secret #1: Morale Matters One of our partners, Dr. Mike Cowan of Pediatric Urgent Care Center of Fort Worth, put it perfectly. He said, "I believe there is no job beneath me. I'll do whatever...
Have you ever seen a disorganized reception area at a clinic? Phones were probably ringing for long periods and patients were likely angry if no one was available to assist them. However, in a more professional setting that's pro-active about care, the waiting area is clean, phones are promptly answered, patient wait-times are low, and staff is responsive. Patients know the service is...
This is Part 4 concluding our series on the State of American Healthcare. Don't miss the previous editions on Veteran Care, Accessibility, and Costs of U.S. healthcare. “Please rate your experience. Would you recommend us?” Questions of this sort may be something you’re used to asking patients. But do you also have a good pulse on your staff satisfaction? With the range of tasks healthcare...
Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the tone of your waiting room and entire clinic. If they are overwhelmed, your patient experience will suffer. If they feel under appreciated, your clinic will pay the price. Urgent care centers...
