Clinic Operations

COVID-19 and the Rise of Telemed for Urgent Care

COVID-19 and the Rise of Telemed for Urgent Care

Over the past few weeks, we've been closely watching the impact the novel coronavirus COVID-19 has had on the urgent and convenient care communities. In particular, we've been tracking a major shift in patient adoption of virtual care, or telemedicine. This week, we wanted to share the initial data and trends we're seeing across the national network of providers using Solv Video Telemed, as well as our efforts to help increase access to virtual care throughout the industry.

One challenging aspect of COVID-19 has been the impact the response has had to walk-in volume at urgent care clinics. Stay-at-home orders across the country and transmission prevention have kept walk in patients out of clinics. Urgent care walk-in volume is down as much as 55% nationally. Online scheduling, however, seems to be the preferred avenue when an in-clinic visit is necessary. When patients do need to visit a clinic in person, they're choosing to book online in advance more often than just walking in. Scheduled visits are down only 20%.

In-person urgent care visits in March 2020

At the same time, consumers have flocked to telemedicine, both to stay safe, as well as get answers to their COVID-19 symptoms and questions. Urgent care centers across the United States using Solv Video Telemed have seen more than a 30x increase to their virtual care volume. Both patient demand and favorable telemedicine reimbursement changes have driven broad adoption.

Telemedicine video visits for urgent care in March 2020

Free video telemedicine

To address your COVID-19 response efforts, Solv has created an easy-to-use and lightweight version of Solv Video Telmed, which all healthcare providers can use for free for 3-months. This new free telemed plan allows patients to schedule video calls from your website and speak with a provider remotely from their phone or computer, no downloads or apps required. It’s entirely HIPAA compliant and secure.Get started

We also have a more robust video telemed plan that includes online bill payment and clinic triaging from your main Solv OS. If you're not currently offering Video Telemed and would like to learn more about how we can get you up and running in less than 7 days, please reach out to covid@solvhealth.com

Virtual care webinar

If you are new to telemedicine and providing virtual care, learn from industry experts about how to quickly launch a program at your practice and provide video visits during the COVID-19 pandemic.Watch now

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