We know that as healthcare leaders, you fight every day to bring inclusivity and accessibility to your patients in order to better their health. Solv is the leading consumer healthcare destination for over 14 million patients each month to find and book care in just a few taps. And now Solv is even more accessible to your patients by allowing them to book their visit in Spanish.
The United States is home to over 43 million native Spanish speakers who account for 13% of the population. Providing a simple scheduling solution with complete online registration allows all patients to gain easier access to convenient care services, including COVID-19 testing and vaccinations.
Expand accessibility, expand community care
Language barriers can make it more difficult for non-English speaking patients in the United States to have access to the healthcare services they need, including COVID-19 testing and vaccines.
Now patients can select whether they would like to register for their visit in Spanish or English directly from the Solv booking page, providing more patients with access to schedule their in-person or virtual visit online.
Supporting bilingual booking is beneficial for providers as well. When patients have the ability to book in Spanish, it decreases barriers to registration and increases patient access to your clinic. Supporting a Spanish registration workflow differentiates you from your competitors who only offer registration services in English.
Most new patients prefer booking ahead online to calling on the phone and waiting on hold. Clinics seeing high patient volumes greatly benefit from having as many patients as possible book their visit ahead of time to avoid long wait times that often are a result of a high volume of walk-in patients during peak times.
Before the Visit
Patients on your booking page are able to select Spanish as the preferred language to enter their personal information, upload their insurance card, and add their photo ID for verification.
After the Visit
The Solv platform also allows patients to receive the same user-friendly review management flow in Spanish following their visit to increase the number of patients who leave a review for your practice on social sites like Google. Displaying online reviews in Spanish will increase your overall star rating, and attract more patients who are English and Spanish speakers alike.
We are excited to launch this feature as part of our mission to make healthcare more accessible to all consumers, empowering patients to independently book the care that they need -- whether in Spanish or English.
Interested in learning more about Solv online booking in Spanish and English? Contact our team at email@example.com.
Additional trusted resources to share with your multilingual patient population:
The Centers for Disease Control and Prevention reports that Latinos comprised 11.5% of vaccinated people in the first month of the vaccine administration, although they are 3.2 times more likely to be hospitalized from the virus than non-Hispanics.
Looking for COVID-19 resources to help educate your community? Check out the materials below from the CDC and WHO
Centers for Disease Control and Prevention
The CDC has published COVID-19 materials in many languages including Arabic, Creole, French, Portugese, Russian, Somali, Swahili, Thai, Ukranian, Urdu, Vietnamese and more.
World Health Organization
The WHO pushed COVID-19 materials in Spanish, Russian, Arabic, French, and Chinese. The preferred language can be selected in the top right corner of the website where it says “Select language.