The urgent care landscape looks a lot different today than it did two years ago. The pandemic changed patient expectations forever as consumers turned to healthcare technology more than they ever have before. Mobile phone wielding, convenience seeking patients will continue to drive change in healthcare, as they turn to digitally-enabled providers who give them access, certainty and quality care.
At the same time, more providers are rushing to provide “convenient care” for patients who demand a digital experience. Whether it’s easily getting a prescription online, or texting with a local-virtual provider down the street, more providers now understand what urgent care has known for decades: convenience and certainty satisfies patients.
For urgent care operators, this means the partners and tools you align with today will have a paramount impact on your success tomorrow. The pandemic accelerated digital healthcare experiences in many ways, but as we enter this new phase it’s not about just meeting the moment but redefining what the future of healthcare will be.
We believe that next-generation healthcare is digital-first, but not digital only. That’s why Solv has built a powerful suite of urgent care solutions to deliver an in-person + digital experience that’s better for both patients and providers. We are invested in positioning urgent cares as the leading destination for Americans to serve their everyday healthcare needs—whether that’s walking-in, scheduling ahead, or a quick video chat.
Today we are excited to announce Solv’s new product suite designed to position urgent care operators for the next decade of digitally-enabled healthcare and beyond. We are announcing three products:
- Solv Experience: Transform your clinic experience, raise patient satisfaction, and improve efficiencies with Solv’s best-in-class patient engagement platform including patient messaging, hybrid-virtual care, and reputation management. We’re adding family appointments and variable visit times for more efficient online scheduling and wait time reduction. Thousands of top urgent care locations have Solv to deliver an experience that exceeds the expectations of patients and positions their practice for the digital healthcare future.
- Solv Connect: Instantly engage patients searching for care, the exact moment they’re searching. Solv Connect puts your clinics in front of high intent consumers in your market to increase patient volume at your clinics up to 20%. Plus, two-tap rebooking keeps them loyal to you; 90% of patients who find you through Solv rebook with the same clinic again.
- Solv Automate: Automatically transfer patient information to nearly EVERY popular EMR regardless of integration capabilities. Using secure and HIPAA-compliant RPA technology, manual data entry and media upload in your EMR is eliminated, saving staff time and improving data accuracy. Solv Automate also means no EMR lock-in, Solv is interoperable and the future of healthcare is flexible.
If you’re attending the upcoming UCA convention, we’ll be demonstrating Experience, Connect, and Automate at our booth (#201). Or, if you’d prefer to do things digital-first, you can request a demo today.
Solv is committed to growing the urgent care industry by helping consumers access care more conveniently and with more certainty. We’re excited to provide this new suite of tools to help you build your urgent care of the future.