In the midst of the current respiratory season and rising cases of Covid and RSV, we wanted to share our Fall 2022 product suite with you as you navigate through this tripledemic. With our new features, we are committed to helping your front desk and staff put the patient experience at the heart of your digital transformation strategy.
We’re launching several product innovations and features that will help load balance patient volume and save staff time at your clinic during this busy and unpredictable season. Plus, keep reading to get a sneak peek to what’s coming as we close out 2022.
Save Staff Time and Increase Clinic Efficiency
Custom Quick SMS Replies
Set better expectations with your patients and save time with custom quick SMS replies! Your clinic can easily and quickly send messages to patients that are unique to your operations, saving time for your staff with consistent messaging. Here are 6 text messages you could be sending to patients right now.
Coming soon: Autofill Paperwork For All Returning Patients
Have patients been frustrated filling out paperwork even though they’ve booked on Solv before? Patients booking on Solv will have their information autofilled such as name, date of birth, address, etc to speed up the registration process, saving time for both patients and front desk staff.
One Click Media Download
Solv has the ability to speed up patient data and media files transfer into DocuTAP and any other unintegrated EHR, saving front desk staff 10+ hours per week of manual data entry per patient. Media files including patient driver’s license, insurance card images, and signed consent forms can be transferred from Solv with the click of one button.
QR Code Check In
Solv provides partners the ability to utilize a contactless QR code so that walk-in patients can enter their information and claim their spot in line without adding work for front desk staff. For partners interested in the QR code, please reach out to your Partner Success Consultant.
Tools to Load Balance
Load balance Across Your Locations
Our Universal Booking Site will now show the number of patients in line at each location and highlight real-time availability.
Improved Availability Settings
Expectations shift, especially during peak traffic seasons. We’ve improved our logic to help partners set accurate capacity for their online and walk-in availability, helping providers be more efficient with their time and also improving wait times across locations.
Want more information on how Solv can help you effectively manage high patient volumes and delight patients during a season of unpredictability? Meet with the Solv team to review your past patient volume trends to help inform your respiratory season.
Thank you to all of our partners for providing feedback on new capabilities you need to make your patients and staff happier.