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Find Care Near MeURGENT CARE
Urgent care
Pediatric urgent care
EVERYDAY HEALTH
Tdap vaccine
DOT physical
School physicals
Accepts most insurances
If you are experiencing a medical emergency, call 911 immediately. Brookwood Free Standing Emergency is an emergency room, commonly called an E.R., providing critical and life saving healthcare services to patients throughout theBirmingham area through their location at7131 Cahaba Valley Rd. They are required by law to be open 24 hours a day, 7 days a week, even on national holidays like Thanksgiving and Christmas.
While their availability can be enticing, you should really only visit an E.R. if you absolutely have to as they can be quite expensive and have much longer wait times than an walk-in urgent care center. In fact, some insurance carriers have begun to refuse paying for emergency room visits that were in fact non-emergent. An interesting fact that about 50% of emergency room diagnosis could be addressed at a quicker, less expensive urgent care center.
If you are looking to learn more about emergency rooms and when (and when not) to visit one, statistics, trends, FAQs and other useful information, check out our blog to empower your knowledge as a healthcare consumer.
Insurance is accepted as payment for visits and services at this clinic.
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Wait time
2.2
Quality of care
2.3
Bedside manner
2.3
Staff friendliness
2.0
Facility cleanliness
2.3
5.0
I have been here numerous times and each time I was able to walk straight in and they immediately started taking care of me. The staff was very friendly and prompt with everything they were doing.
Anonymous
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2 years ago
1.0
Staff was very rude and not attentive. The beside manner of the doctor was horrible just stood in the doorway and when asked for labs he only said it would cost too much. No paper towels or toilet paper in bathrooms. Upon arrival they even tried to act like they didn’t do any kind of imaging there.
Anonymous
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2 years ago
1.0
Terrible experience Rude staff Would not recommend to anyone anymore after the way they just treated my pregnant daughter and this is the last time
Anonymous
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2 years ago
1.0
The intake department is pathetic. The woman who answered the phone was rude and uncaring. That is your first impression of any business. Get it together, Brookwood!
Anonymous
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2 years ago
1.0
Been here over two hours. Nothing. Never will I come back
Anonymous
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3 years ago
1.0
On December 30, 2020, around 12:45am, I called Brookwood Baptist Medical Center 119 Freestanding Emergency Department with a few questions. The female receptionist that answered the telephone was short with me and very rude. The phone call lasted only 49 seconds, so I really hadn’t taken up much of her time. What really prompted me to write this review was when I was wrapping up the call I started to ask one more question and the female receptionist hung up on me. Needless to say, I didn’t call back. I am very disappointed in the customer service I received. I hope that attention will be brought to this incident to prevent it from happening again. Right now, in these trying times with COVID-19, we all need to be respectful to one another and healthcare is no exception.
Anonymous
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3 years ago
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