City Bay Urgent Care

I found the young woman up front very rude. I asked why my credit card is needed when the service I’m getting doesn’t require payment, I won’t be coming back to this facility and she states it’s protocol. I asked for deets and got the same response. If something like always taking a patients credit card and photo copying it is protocol they need to state why. I was simply getting a Covid test I have insurance which I provided and she stated they still need to have a card on file. Why?!?!? Make it make sense.

So poor

Actual care (virtual visit) & testing (in person) was fine, but there were definite issues w/ the app integration/sharing of info btwn Solv & the Urgent Care staff/office. The confirmation email for my virtual appt provided a link to "join video visit" but no indication that this had to be done on my phone, so when i joined the virtual waiting list at the specified 15mins-before-appt timing they recommended it apparently wasn't visible to the office staff. after 20mins of not progressing through the line (& several texts providing the same link that i had clicked on my laptop browser) i called the Urgent Care office & was told they couldn't "see" me in the waiting room so i should try on my phone... thankfully that worked! my actual appt was great, i spoke w/ a nice knowledgeable practitioner, & i made an appt w/ her for my actual testing to be done at 1pm the following day. the next morning, i received a text asking me to confirm/sign in for my *9:15am* appt - i responded clarifying that i had requested a 1pm slot, & received a reply text apologizing & stating that i should disregard any messages related to an *11:50am* appt... this level of confusion around appt schedules is not encouraging. i also pre-paid my co-pay by adding my card info on the website, & confirmed via text that there would be no additional fee - however when i arrived i was informed they needed my card again & that the systems were different so the payment info i had input online wasn't actually accessible to the office staff. they also had trouble running my card & requested a different one, which i pushed back on & they were subsequently able to successfully use the card i provided. i rarely leave reviews, & i want to be clear that the practitioners (& office staff) aren't at fault, but the way the appointment information + card records are being handled currently leaves a LOT to be desired, & i can't say i would recommend using this Urgent Care unless it was a walk-in visit that avoided the website/app entirely.

Good service.

It was a good experience, but no one told me that it would take more than 3 days to get my covid test results so I had to cancel my flight and pay extra fees. Not happy at all.

Super easy to make an appointment! Staff was so friendly. No wait time. Great experience.

Waited more than half hour with appt. receptionist wanted to charge me &35 for visit. I said Covid testing is free - then she offered to bill my insurance !

The person scheduled us last minute which were so thankful for. Everyone was really great including the doctor assistant who administered the covid tests.

Very nice experience and professional staff

It’s was Great