CityDoc Urgent Care, Uptown

Great experience. helped the problem and learned a lot. Left with everything I need to feel better!

Very fast and easy process. They were very nice as well. Would love to see a place in the forms to add preferred name

Super quick appointment & an easy in and out. A breeze from start to finish!

Lovely staff with very quick service. Highly recommend.

Very poor customer service. The lady at the front was on personal calls for over 30 minutes. Once I got to the back area the lady seemed uninterested in hearing my problems and generally disengaged.  The person to come see me too diagnosed my problem while he was walking in the door without saying word one to me or assessing me

Made an appointment over the phone as directed by insurance for sudden swelling in my leg. Showed up an hour after calling and was seen quickly... To tell me they don't handle problems like mine and I should go to a different urgent care. They did write an imaging order for potential lifQe threatening DVT, but did not write the order correctly or put a reason on it so the imaging center turned me away. Received a voice mail to call this office and did during business hours but the messaging service has the closed message up even though it says it's open for another hour. So altogether has been a frustrating and useless experience

I’ve been coming here for years and they are fast and always kind and friendly.

Quick, fast and professional. Anna was very nice and answered all my questions

I had to wait for more than 1 hr even after scheduling well in advance and completing all the required paperwork and documentation with insurance details, and reaching the clinic 15 minutes before time. As all the details were provided and online check-in was done, it was less than a minute of check-in at a not so friendly front desk person. I was made to wait for more than an hour, and then there was another 20 minutes wait time after initial vitals taken by most probably a trainee/inexperienced PA, and to then to a provider I had to request for the services I signed up for!!

Once interacting with a person, the service was good, my concerns were heard and addressed. I was able to schedule a same-day “appointment” (not an actual appointment, more of a rough space holder) online. I arrive 15 minutes early, checked myself in on the kiosk. Being next to be called back I waited approximately 40+ minutes. The front desk personnel did not acknowledge me while waiting or ant time of exit. I had to be the one who questioned co-pay, assuring all was fine prior to leaving. The actual care from medical assistant and nurse practitioner was fair, very routine, I was seen, tested, given results with options for next steps. While over all I’ll return an area of growth would be communication with the client “patient” regarding what’s happening. The feeling of being felt forgotten or a burden when asking questions was unsettling especially when already not feeling well medically.