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Collaborative Laboratory Services is an outpatient clinical laboratory and testing facility in West Hartford offering an array of on-demand lab testing services. Depending on the necessary test, patients are either referred to Collaborative Laboratory Services by a qualified provider, or can just with test results available as quickly as the same day.
They are open 5 days a week, including Monday from 8:00AM to 12:30PM. Collaborative Laboratory Services offers you the ability to book online in advance through Solv prior to arriving at the lab, which should cut your wait time considerably and get you on with your day more quickly.
As a clinical lab, Collaborative Laboratory Services offers many different types of tests ranging from routine lab tests and blood work to tests required by employers. A few of the more popular services generally offered at clinical labs include COVID testing, blood glucose tests, CBC (Complete Blood Count), BMP (Basal Metabolic Panel), CMP (Comprehensive Metabolic Panel), flu tests, STD tests, HIV tests, and drug tests. It is, however, important to call Collaborative Laboratory Services to confirm they offer the test you need and determine if you need a referral from a qualified provider. If you do require a referral for a specific lab test, you may want to find and book a visit at a West Hartford urgent care.
Insurance is accepted as payment for visits and services at this clinic.
This clinic accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .
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Wait time
1.0
Quality of care
1.0
Bedside manner
3.0
Staff friendliness
3.0
Facility cleanliness
3.0
1.0
(Jan. 27th) My bloodwork was sent to them for testing. Long story short, I was charged twice. I paid for one test. Seven months later, I am still fighting to not pay the second bill. Billing, and what amounts I guess to Customer Service, have insisted on the wrong narrative over and over. It seemingly is an organizational catastrophe over there, with no one able to not only solve problems for themselves, but solve between departments. (Feb. 25th)(UPDATE) After several more weeks of dealing with this, I have reached a satisfactory resolution and my bill was zeroed out. However, this is after literally dozens of attempts with at least 4 different people in the office who said they were going to "forward this to the Lab Director" and receiving no follow-up. I managed to wheedle an email to said Lab Director, who actually wrote back and said, "Honestly, that is the first I’ve heard of this and after three or four more cc’d emails, it looked like it had been rectified..." Absolute, total, utter mismanagement by all parties at this operation.
Anonymous
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2 years ago
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