Concentra Urgent Care, Lewiston

My boyfriend got injured at work so the two of us were waiting in the lobby. He filled out the paperwork but forgot Susan, I don't know her position, told him to bring it to her when he was finished. She came out of the door and started raising her voice at us, saying and I quote, "Are you even done your paperwork? We close in 25 minutes and I told you to bring it to me when you were done!" He apologized and showed her that it was done. She was standing close enough to us that when she pointed at me, she was almost in my face with her finger and said, "YOU need to fill out a Covid paper if you even want to be in this building." I got up to de-escalate, went to the counter to fill out the paper and instead of walking away with me she continued to berate and yell at my boyfriend in the lobby. My boyfriend apologized to her three times and she continued to lecture him. I had to leave because I would have caused a scene. Her behavior was inappropriate, disrespectful and overall disgusting. A co-worker defended her which to me shows how they, as a united front, treat their patients and it's awful. All over forgetting a piece of paper.

My boyfriend got injured at work so the two of us were waiting in the lobby. He filled out the paperwork but forgot Susan, I don't know her position, told him to bring it to her when he was finished. She came out of the door and started raising her voice at us, saying and I quote, "Are you even done your paperwork? We close in 25 minutes and I told you to bring it to me when you were done!" He apologized and showed her that it was done. She was standing close enough to us that when she pointed at me, she was almost in my face with her finger and said, "YOU need to fill out a Covid paper if you even want to be in this building." I got up to de-escalate, went to the counter to fill out the paper and instead of walking away with me she continued to berate and yell at my boyfriend in the lobby. My boyfriend apologized to her three times and she continued to lecture him. I had to leave because I would have caused a scene. Her behavior was inappropriate, disrespectful and overall disgusting. A co-worker defended her which to me shows how they, as a united front, treat their patients and it's awful. All over forgetting a piece of paper.