The two staffs and the md scheduled for today Oct 7 - 5:30pm are very friendly, pleasant and patient. Excellent bedside manner.

Wait time was pretty long but understandable. Didn’t realize there wouldn’t be a doctor in person there.  Doctor did give me what I needed to feel better and I’m grateful for that.

Scheduling was super easy. The check-in was a easy process and the staff is very nice and friendly. Dr. Sharma is amazing and her front desk. Staff is so nice and understanding especially with kids. I would recommend to go here always.

I’m very pleasantly and very happy to see, how they taking care the patients with respect and professionalism.  Very professional staff.  Thx

Everything was great, both staff and doctor assistance

I came in because I had a bad cough. I wanted to find out if I had bronchitis or walking pneumonia.  There was no doctor in person available so we did it by Zoom.  The assistant took three swabs to  test for Covid, RSV ,and flu. She took my blood pressure and oxygen. She held a hand held, electronic stethoscope. She held it to my chest and sent the results to the doctor. The doctor spoke to me for a few minutes, but didn’t seem interested in my pulmonary history. I was told that he would call me back with the results of the tests in a couple of hours so I came home and waited for a call which never came and then I got a whole bunch of emails telling me to go into the patient portal to get my results. I could not go into the patient portal because it would not recognize me even though a year and a half ago. I had a Patient portal account set up - so I could not get the results of my tests. I called Urgent Care which by then had closed for the day since it was a weekend. I didn’t know if a prescription had been called in for me so I called the pharmacy which was also closed for the day.  The next day. I called Urgent Care and explained the situation. They told me that all three tests had been negative, but they didn’t say anything about my lungs or my breathing or my cough. I called the pharmacy and they didn’t have any record of any prescription being sent in. So I still have a cough.  I’m assuming I don’t have bronchitis or walking pneumonia because nobody’s called me to tell me that.  I spent about six hours trying to get into the Patient portal and trying to set up the app, neither of which would work for me. I finally found online the name of the company that runs the patient portal and I called them and they were marginally helpful. They actually called me back and put me in touch with a technician who said he would send a website that my daughter could use because she was my power of attorney, the site would not allow two people to be on the same account which is very frustrating because there’s a lot of old people like me who would really like to have a family member on the account so they can see what’s going on; anyway he sent a website which I sent to my daughter and she opened it up and she said there was no link on there to get herself off, which is what we needed to do is get herself off so I could put myself on; there was only a list of locations, not a link to take her off and put me on, which is what the technician told me she had to do, so she wasn’t able to do that.  Today she managed to get in by using my name and my password so that she could read the results of my test and tell me what they were. This is very frustrating.  There must be a lot of elderly people like I am who need to have a family member on the Patient portal so they can both read what’s going on with the patient.  Anyway, I don’t think I will ever go to that Urgent Care again because the service was so marginally poor and the communications were poor and the patient portal is so confusing to use. It doesn’t make for a pleasant experience, not at all.  On the Patient portal page. It says if this isn’t working contact our staff and there is no link or no phone number or any way that I could see to contact any staff. I don’t understand why it has to be so convoluted and so difficult so if I ever get sick again on a weekend when I can’t see my primary physician I guess I’ll just go to Emergency at the hospital. The Urgent Care was really a big waste of time.

My experience started  on a good note But I finally discovered that the whole Operation is run by incompetent, careless , Filthy, staff. Good Finale: Dr. Marshall called me back with good advice. He is a good, ethical person. Try to find more people like him

I never had this appointment. I did not receive a link and the provider never called.

Had a follow up visit. The sty on my left eyelid seems a little better. I appreciate the reminder to make sure I wash my bedsheets. With my busy schedule I forgot that task. I will be sure to wash them tonight after work.

I made an appointment on Solve (very easy) for an earache and scratchy throat. The aide that greeted me as I walked in was so very kind and helpful. After only being in the actual room for a couple minutes the Dr came in and was wonderfully knowledgeable. She diagnosed my ear situation promptly. I was extremely pleased and will recommend DOCS always!