ExperCARE Urgent Care & Family Medicine, Tuscaloosa-South

I took my daughter there for an injured finger and a cold. We waited an hour in the back for a doctor to see her. When the nurse practitioner came in to see her, she only checked her for cold and said that was it. I had to inquire about has X-ray taken of her injuried finger. To which the nurse practitioner said that are not any notes aabout an injured finger on her chart. Then we had to wait another 15 minutes before someone came in there and took her to take x-rays. After returning from taking the X-ray about five minutes later, a nurse came in to wrap her finger without explaining or saying anything about the x-ray's result. We had to ask about the x-ray. Needless to say it wasn't a very good experience. Didn't seem like any of the staff members knew what they was doing. So I would not recommend them due to this experience.

Scheduling online was very convenient, and the wait time was not long. I was in and out within 30 minutes of arrival.

I am writing to share feedback regarding my recent office visit. While my time with the doctor was fine, I experienced a completely unacceptable interaction with your front desk staff upon leaving. The doctor instructed me to wait up front for a prescription. While I was waiting, a front desk staff member asked if I needed anything. When I explained why I was waiting, the young lady responded with an unfriendly gesture and stated she did not know why the doctor would tell me that. I then asked if she would mind checking with the doctor to see why he wanted me to wait. In response, her attitude and gestures became remarkably rude. When patients are feeling sick, the very last thing they should have to deal with is an unpleasant, dismissive staff member. Front desk staff are the face of your practice, and a sick patient deserves empathy and helpfulness, not hostility. I hope this matter is addressed with the staff involved to ensure a more professional and compassionate environment for future patients.

I had been experiencing chest congestion for a week. Decided to seek treatment. Went online and chose appointment time and completed all information online.  Check-in was easy and in no time I was called back.  The staff was friendly and concerned about my health.  Diagnosis was quick and treatment speedy.  Pleasant experience all the way round.

Today I saw several people. The lady that checked me in took care of everything for me. I am crippled & she even brought me back my insurance cards. The nurse that checked me in when I got to the room was a very delightful young lady. Dr. Taunton couldn’t have been any nicer in understanding & treating my problems. The CRNP/RN was very gracious & gave me my injections & called in my meds. It was my first visit to ExperCARE.  I have worked before in your industry & I could not be more pleased from Beginning to End today. Thank You Very Much

Was suppose to be referred to a spine specialist. Said they would call me Monday or Tuesday. It's Friday night now and haven't heard a word from anyone. This is what I'm talking about. Your people don't care about the well being of their patients.

I showed up at 4 with a possible broken foot, and was taken care of quickly and efficiently.

Had a stopped up ear. The NP, Emily, quickly diagnosed it. Her medical assistant expertly irrigated it and removed the wax. Easy check in and very quick visit. Everyone was so nice.

Always have a pleasant experience! Woke up feeling bad this morning, was able to check in with ease online, wait time was minimal and they got me in and out. Every employee I encountered was extremely pleasant. This place is always my first choice.

Still haven't received my son's full prescriptions from the pharmacy. Didn't get sent in until the next day and only half of what the doctor said was ready