Express Healthcare, Virtual Visit

Never showed up

Doctor didn’t show up and called me 20 minutes later saying I didn’t show up

I was waiting for almost an hour to be seen virtually by a doctor - a visit that i did not need, it is clearly just a way to get more money when someone wants a covid test. I then tried to access the virtual visit from another device, just to make sure I was waiting in the right place. And the other device connected as the provider. So basically I had both video feeds in the same virtual space. I was the provider and the patient - crazy. Complete waste of time. Thankfully, we did get the covid test at the drive through and the results were emailed within 24 hours.

I waited over 45 min for a healthcare provider and they never came. I was not seen. I will not be using this practice again.

Apparently this institution no longer accepts Solv registration (strange, because I had used Solv to register for the appointment earlier that day), so I had to re-register on my phone when I got there. After my digital registration and check-in (including an ask for my SSN???) I was given a paper form to fill out requesting the exact same info. This level of bureaucratic redundancy for what should be such a simple process (covid test) provided excellent foreshadowing for the lengthy wait times that followed after I finished all my multiple rounds of paperwork. Medical staff (after check-in) were positive and friendly with excellent “bedside” (car side) manner.

Horrible experience!!! I waited over 2 hours for the dr to connect.

Waited until 8:15 for an appointment set to start at 7:45.

Showed up to virtual visit. No doctor came. Waited 30 mins. Called customer service and just got a voicemail. Awful.

I've been on hold for a virtual visit for 3 hours still waiting

I waited on hold , on video, after a made appointment for two hours and never saw anybody