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Find Care Near MeURGENT CARE
Urgent care
Pediatric urgent care
EVERYDAY HEALTH
Tdap vaccine
DOT physical
School physicals
Accepts insurance & self-pay
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COVID services available
Insurance is accepted as payment for visits and services at this clinic.
This clinic accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .
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1.0
I visited the Fast Pace Urgent Care in Murray on 3/11/23. My symptoms included a sore throat, headache & neck pain. I told the doctor that my son had strep throat a couple weeks prior & I assumed I had caught it from him. She advised me there were no rapid strep tests in office, but they could do a swab & send it off to be tested. She said she would prescribe an antibiotic for me to treat it as strep & the clinic would call to let me know the lab results once they received them. When my husband went to pick up my prescriptions, one of them was for a drug that I'm allergic to, which had been previously reported to Fast Pace. On 3/13, I received a call informing me that my strep test was positive & to continue the antibiotics I was prescribed. On, 3/25, I received 2 EOBs from my insurance company. Both were regarding my visit to Fast Pace on 3/11. One reflected an office visit & special services, but had a note that the insurance company needed "complete medical records from the doctor/facility to complete this claim." The 2nd EOB listed 35 Laboratory Services & listed my total cost as $606.55. Upon contacting Fast Pace, I was told that the swab was sent to Health Track Rx & I would need to contact them for billing information. After viewing the more detailed EOB information on my insurance company's website, I see that the lab actually did run 35 tests on that one swab. Several of the things they tested for were unclear, but I was able to make out that, in addition to strep, they also tested for gonorrhea, chlamydia, herpes & staph. WHAT IN THE WORLD?! I contacted a representative from my insurance company who reached out to Fast Pace. She said that it would be sent to Fast Pace management for review & they would contact me once a decision was made. I went to Fast Pace & requested a copy of my medical records for that visit & it clearly states what I reported to the doctor at my appointment....sore throat, headache, neck pain & that my son had strep 2 weeks prior. It also lists my medication allergy & states the "plan" which consisted of throat lozenges, ibuprofen or acetaminophen, salt water gargles, etc. WHY would they order 30+ tests?! Especially for all kinds of STDs? I'm still waiting for them to contact me, but considering one of their representatives said it's "common", I'm not very optimistic about it. I was pleased with the service we received on previous visits, but this is absolutely unacceptable.
Anonymous
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a year ago
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