Freeman Urgent Care Joplin

I had a completely positive experience this morning.. on a Saturday. I liked that I could register for my appt. and then just wait for my scheduled appt time .. only had to wait maybe half an hour.. I was texted when a room was ready for me and upon entering the front door , a tech was waiting for me and took me right in and got did all the preliminary work. An NP came right in and examined me. Have had a scratchy throat for a couple of days .. then last night had a stuffy nose and sneezing and coughing . Slight headache with sinus pressure. I was extremely concerned because I had spent the day before with my 87 year old dad in ER He had fallen at the nursing home and fractured both hips. Had surgery on both that evening. But I had also had close family with me for a couple of days due to his condition. Anyway, a COVID TEST was done and I was able to get the results (NEGATIVE!) within 10 minutes !! So thankful !! And prescribed an antibiotic for possible sinus infection. The staff was friendly and caring and knowledgeable and efficient! I am so thankful for Freeman Urgent Care! And highly recommend them!

Called on behalf of someone else to see if they performed COVID tests and if so, are they rapid? "Angie" was extremely rude to me and didn't have any answers to my questions. She sarcastically told me 'I can transfer you to the nurses in the back but they're going to tell you the same thing" after asking what the criteria was for getting a test. Very unprofessional and I will inform others to stay away from this facility. After another question, she transferred me without telling me where and within seconds, I was hung up on.