Grapefruit, Ymca- Willow Grove

Entire process from booking appointment to the staff at the facility was excellent. Staff was professional, efficient and friendly. Will definately use Grapefruit again and I have recommended it to friends and family.

The setup of the facility was confusing. You had to checkin at a tablet and then also scan a code to complete forms. There were no signs explaining this, but the person in line ahead of me told me what to do. The ladies who worked there were super nice, but way overwhelmed. There needs to be at least 3 people working at all times.

Did not get my results emailed today like they said I would since I didn't wait after standing in line outside for an hr.making an appt.means nothing

i waited so long to get tested and now so long to get my rapid results back. says i would get back in 15 minutes. it’s now been 6 hours.

The staff was very friendly and I received my results quickly. Just not sure what the point of making an appointment was if I was going to be in the same line as walk-ins. I expected a bit of a wait even with an appointment. But I was outside in line waiting to get my test for almost 2 hours after my scheduled appointment time. Absolutely ridiculous. There were no where near enough people to justify that. Again, the staff members were very friendly and apologetic about the wait. The operation as a whole is just incredibly disorganized.

I must say I was disappointed in my appointment today. I got there at 11:00 am for and 11:15am appointment time. I waited another hour in line as they weren’t honoring appointments. You just got in line with walk ins. I had to leave after the hour + wait without getting tested. You either should have appointments or walk ins but not both without honoring the appointments.

Easy online registration. Fast and easy procedure in person with fast results

Experience was good. People were very nice and professional. The system was down for a few minutes so there was a 30 minute wait time to get in. Once in it went very smooth. Booked online

I don't understand the point of making an appointment if I just get put at the end of the walk in line. Will not be repeating this experience.

It was good