I repeatedly find it impossible to access care at Kaiser Permanente. Their phone lines do not allow you to leave messages. They are only open during regular work day hours, and typically when I do get through to them they hang up on me, route me in the wrong direction, don't know how to book an appointment, or tell me they've booked an appointment but then aren't clear about where I should go, whether it's online or by phone or what wing of the facility. Their online portal doesn't work on any of my browsers; it keeps saying log in has expired, and it's incredibly difficult to find the log in page in the first place. When I have made important appointments this year, including to take time off work for them, they have messed up their calendar system and not recorded my appointment, cancelling on me. Most recently this happened to get an MRI of my wrists that I landed on in a traumatic car-bicycle accident 7 years ago, which they also completely dropped the ball on at the time. I have pretty bad adhd that makes it hard to get stuff done, so I spend my focal energy on trying to make a living instead of this stuff that doesn't work/ flakes out on me. But I have some serious medical issues I'm not getting addressed because of how complicated it is to get in contact with my medical providers. It's wild because I don't think I'm THAT dysfunctional. Kaiser's expectations of their user's ability to take on so much complex, broken technical administrative burden is what seems to be dysfunctional. I also understand computers and web programming somewhat and have a higher ed degree. It shouldn't take a tech whiz to access care. In fact, I don't even think a tech whiz could figure this out. It's just broken.

I am completely frustrated by Kaiser's online service. I transferred from Oregon Kaiser and I have had NOTHING by trouble in trying to transfer all my records and access to Olympia Kaiser. I will be leaving Kaiser, a company that we used to love, at open enrollment this year. So sad.