Took 3 hours to be seen

Had to go there for pre-employment testing. It would have been a quick visit but they forgot to do the physical part of it so I had to wait out in the waiting room for an extended amount of time with NO ONE in the waiting area and 2 cars in the parking lot (one of them was mine). The only reason I gave any more than 1 Star was bc Bettina was very friendly and professional. The girls in reception area were too busy on their cell phones to look up at anyone. As an ER nurse this is really frustrating.

Absolutely awful experience with not just this MedExpress but all iterations of this institution of have had the misfortune of visiting. This visit was the last straw though, and I will now tell everyone I know to stay as far away from this place as humanly possible. My wife has terrible strep throat infection because I trusted the care of this place. My wife went in with a sore throat and white patches all over her tonsils. She was diagnosed with the early stages of strep throat. She was then prescribed an antibiotic and sent home. After taking the medicine for two and half days her symptoms were getting much worse. I called the clinic as they instructed if her symptoms got worse. I was told to take her to the emergency room and to wait longer for the medicine to work. We waited and her symptoms got worse and worse. She called the next afternoon as she had a high fever, she was in extreme pain, and she was scared. The nurse staff informed her that she couldn't speak with the doctor and that the doctor had left a note for them that if my wife had called again to just tell her to go to the emergency room and that they couldn't do anymore for her. They told her not to come back to MedExpress that they wouldn't do anymore for her. She called me upset and so i left work early and took her to a different doctor to get a competent opinion. The other doctor told us that it was one of the worst strep infections he had ever seen and that the medicine she had been taking wasn't going to ever help her. He then prescribed and something stronger and gave her a shot of antibiotics and a steroid. Within hours she was feeling better. MedExpress is clean and the staff is kind but the medical care is sup par and doctors are incompetent. We will never go there ever again.