Mercy- GoHealth Urgent Care, Bella Vista

Closed until 8am

Mercy- GoHealth Urgent Care - Bella Vista Logo

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Tuesday, November 5 (CDT)

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Highlights

Overview

What to know before you go

A visit to a Mercy-GoHealth Urgent Care center puts you in the hands of our highly credentialed providers who will expertly attend to your immediate needs. But it also opens the...

At Mercy-GoHealth Urgent Care, we go above and beyond for our patients to provide personalized treatment and care, along with transparent costs and neighborhood accessibility. When you visit us, you can expect a team of caring providers, the latest medical technology, onsite labs, and x-rays all in a relaxed environment, spacious enough for your whole family. We're open every day, providing convenient same-day, evening, weekend and holiday care. We cover illnesses (e.g., allergies, colds, cough and flu), injuries (e.g., minor fractures, burns and cuts), pediatric care (6 months & up), and more. We operate centers in Arkansas, Missouri and Oklahoma and provide you access to a larger Mercy Health network. Save your spot in advance through Solv or simply walk in. Learn more at https://www.gohealthuc.com/mercy

Location

3493 Bella Vista Way

Bella Vista, AR, 72714

Office hours

Central Standard Time (CDT)

Sun

9:00 am - 5:00 pm

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Closed now

Wed

8:00 am - 8:00 pm

Thu

8:00 am - 8:00 pm

Fri

8:00 am - 8:00 pm

Sat

9:00 am - 5:00 pm

Virtual visit hours

Central Standard Time (CDT)

Sun

8:00 am - 8:00 pm

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Closed now

Wed

8:00 am - 8:00 pm

Thu

8:00 am - 8:00 pm

Fri

8:00 am - 8:00 pm

Sat

8:00 am - 8:00 pm

Office photos

Clinic office (0)
Clinic office (1)

Insurance and payments

Insurance

While Mercy- GoHealth Urgent Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Blue Cross Blue Shield
Cigna
HMO
Humana
Medicaid
Medicare
PPO
Self-Pay
TRICARE
Triwest
United Healthcare

Self-pay

This clinic accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Laceration repair (stitches)

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.1

Overall rating

Wait time

1.5

Quality of care

1.0

Bedside manner

1.0

Staff friendliness

1.5

Facility cleanliness

1.0

What patients are saying...

1.0

I took my daughter to Mercy Go Health in Bella Vista on a Monday. The Dr. told us it was viral and if it she didn’t get better to come back in 4-5 days. We walked in Saturday morning to have a follow up because she was worse- we weren’t even given an option to wait to see the Doctor who was the same one we saw on Monday. I had no problem waiting, wasn’t upset over waiting, I just needed my daughter to be seen for the follow up. The front desk clerk told me wait and follow up with my PCP the next day and they were not accepting anymore patients the rest of the day… It was only 11:30AM and there weren’t more than 5 people in the waiting room. I politely explained that we had been there on Monday and I came back as instructed and this wasn’t a new visit and she made it seem like I was being unreasonable and told me the patients currently in the waiting room had been there since 10am waiting… no, they would not see her…period. I couldn’t believe it - there was no option, no concern, no empathy- things required to be in this industry at a front desk. Why was I not presented with an option of… it looks like the current walk in waiting time is 2 hours, we can call you if an appointment doesn’t show, etc. It was their facility that had seen my daughter and misdiagnosed her in the first place- I went to another urgent care facility and they explained that I could come back at 1 and they get her in (very kind and communicative) but instead I took her to Washington Regional Urgent care at 1301 Walton and they got her in within 7 minutes, were incredibly kind and helpful, and diagnosed her with strep and gave her antibiotics so she would start feeling better. So not only was my daughter misdiagnosed at Mercy Go Health but there was no available follow up for the misdiagnosis/follow-up so all we did was waste our money on the first visit and’ put my daughters health at risk with a horrible provider and facility. She missed school and was so sick all week and when we went back for the help we should have received, we were told to wait until the next day for help?!? My daughter has STREP and had it for a week already and she wanted me to just wait? At a minimum, the front desk clerk should have reached out to other Go Health facilities to see if she could help us get in… that wasn’t even offered! When I looked online, I could have gotten in at 3 other Mercy facilities with an appointment that day. No, I’m not lazy but when a facility makes an error and someone they have seen needs help for the same issue, they should take an active interest in getting that individual help or at least pointing them in the right direction with other urgent health facilities instead of saying to wait until the next day- she wasn’t a doctor and was giving medical advice by triaging my daughters’ medical issue and telling us it wasn’t urgent!!! Really, really, really unacceptable. It feels like a cattle run at Mercy Go Health and we will never go back there again.

Anonymous

Mar 12, 2023

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate Mercy- GoHealth Urgent Care in reviews?

267 patients have shared ratings for Mercy- GoHealth Urgent Care in Bella Vista on Solv. The average rating is 4.1 out of 5. That includes 1.5 for wait-time, 1.0 for quality of care, 1.0 for bedside manner, 1.5 for staff friendliness, and 1.0 for facility cleanliness. You can read all the individual patient reviews on Mercy- GoHealth Urgent Care’s profile.

How do I make a booking at Mercy- GoHealth Urgent Care, Bella Vista?

You can book a visit with Mercy- GoHealth Urgent Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does Mercy- GoHealth Urgent Care accept?

Mercy- GoHealth Urgent Care accepts Aetna, Blue Cross Blue Shield, Cigna, HMO, Humana, Medicaid, Medicare, PPO, Self-Pay, TRICARE, Triwest, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at Mercy- GoHealth Urgent Care

Depending on insurance status and whether Mercy- GoHealth Urgent Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-75 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of Mercy- GoHealth Urgent Care, Bella Vista?

As an urgent care center, Mercy- GoHealth Urgent Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, Mercy- GoHealth Urgent Care will provide a variety of vaccinations, annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is Mercy- GoHealth Urgent Care, Bella Vista located?

Mercy- GoHealth Urgent Care is located at 3493 Bella Vista Way in Bella Vista and serves patients throughout the area.

Is Mercy- GoHealth Urgent Care, Bella Vista open on the weekends?

Yes. Mercy- GoHealth Urgent Care is open on weekends including Saturday 9:00 am - 5:00 pm and Sunday 9:00 am - 5:00 pm.

Does Mercy- GoHealth Urgent Care offer telemedicine?

Yes! Mercy- GoHealth Urgent Care offers video visits, or telemedicine appointments through Solv allowing you on-demand, virtual access to the same providers that you would otherwise see in-person.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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