Mercy Health Urgent Care, Western Hills

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Highlights

Modern patient experience

Mobile waitlist, Online paperwork, Online pay

Overview

Book an appointment at Mercy Health Urgent Care - Western Hills. Mercy Health Urgent Care is an urgent care center in Cincinnati, located at 5555 Glenway Ave.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, Mercy Health Urgent Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At Mercy Health Urgent Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets Mercy Health Urgent Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

5555 Glenway Ave

Cincinnati, OH, 45238

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Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 8:00 pm

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Wed

8:00 am - 8:00 pm

Thu

8:00 am - 8:00 pm

Closed now

Fri

8:00 am - 8:00 pm

Sat

8:00 am - 8:00 pm

Office photos

Clinic office (0)
Clinic office (1)

Insurance and payments

Insurance

While Mercy Health Urgent Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicaid
Medicare
PPO
Self-Pay
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.6

Overall rating

Wait time

4.5

Quality of care

4.6

Bedside manner

4.7

Staff friendliness

4.7

Facility cleanliness

4.9

What patients are saying...

5.0

Got a cat scratch and a puncture from the nail. The online scheduling and forms to get checked in was very easy. I got in very quickly and was treated wonderful by the staff. Would recommend. Thank you to everyone there!

Thomas L.

Dec 3, 2025

Verified

5.0

Was very easy to get in and out as my GP was unavailable. Friendly front desk and check in process. Wasn't there too long, and received a diagnosis and meds very quickly. Very happy with the service, care and outcome ! Thx

Debra S.

Nov 25, 2025

Verified

5.0

Are you kidding? I freaking love this place! The girls in that office, the absolute best. Adore them. The Dr.s and PAs are always professional and very helpful. Best urgent care I have been to in a very long time. God bless all of you and thank you so much for everything.

Jacklyn P.

Nov 23, 2025

Verified

5.0

Very nice team and great work I like to be there soon

El D.

Nov 16, 2025

Verified

4.0

Scheduling the appointment asked so many questions. I feel like the questions could be shorter to set the appointment and  then when you arrive finish filling it out. Clearly urgent care is just that, URGENT! Also the NP was not equipped to treat us. She literally did nothing and sent us to the ER after we paid a $104 bill. We will not be back to urgent care.

Christopher M.

Nov 16, 2025

Verified

5.0

No wait time. Friendly courteous staff. Efficient professional care. No issues whatsoever

Jeffrey J.

Nov 16, 2025

Verified

5.0

The Doctor that attended to me regarding my ear pain was really sweet and kind. It's really a great care clinic and would definitely recommend.

Fatima A.

Nov 5, 2025

Verified

5.0

Hardly waited and they were incredibly helpful. I’m new to the area and they recommended me to a primary care doctor in town and let me know about something I didn’t even come in for.

Henry C.

Oct 31, 2025

Verified

5.0

Had cough, sore throat, sneezing, just not feeling good.  Walked in, checked in, short wait.  Assistant took vitals, NP came in, took great care of me.  Receptionist did excellent with check-in and exiting.

Margaret C.

Oct 29, 2025

Verified

5.0

The doctor on staff was amazing. She broke everything down to me on what I needed to do. She also gave me tips on how to get rid of post nasal drip/sinus drainage.

Ashley J.

Oct 27, 2025

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate Mercy Health Urgent Care in reviews?

507 patients have shared ratings for Mercy Health Urgent Care in Cincinnati on Solv. The average rating is 4.6 out of 5. That includes 4.5 for wait-time, 4.6 for quality of care, 4.7 for bedside manner, 4.7 for staff friendliness, and 4.9 for facility cleanliness. You can read all the individual patient reviews on Mercy Health Urgent Care's profile.

How do I make a booking at Mercy Health Urgent Care, Western Hills?

You can book a visit with Mercy Health Urgent Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does Mercy Health Urgent Care accept?

Mercy Health Urgent Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicaid, Medicare, PPO, Self-Pay, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at Mercy Health Urgent Care

Depending on insurance status and whether Mercy Health Urgent Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of Mercy Health Urgent Care, Western Hills?

As an urgent care center, Mercy Health Urgent Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, Mercy Health Urgent Care will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is Mercy Health Urgent Care, Western Hills located?

Mercy Health Urgent Care is located at 5555 Glenway Ave in Cincinnati and serves patients throughout the area.

Is Mercy Health Urgent Care, Western Hills open on the weekends?

Yes. Mercy Health Urgent Care is open on weekends including Saturday 8:00 am - 8:00 pm and Sunday 8:00 am - 8:00 pm.

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