Mercy Urgent Care, West Asheville

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Book an appointment at Mercy Urgent Care - West Asheville. Mercy Urgent Care is an urgent care center in Asheville, located at 1201 Patton Ave.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, Mercy Urgent Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At Mercy Urgent Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets Mercy Urgent Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

1201 Patton Ave

Asheville, NC, 28806

Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 6:00 pm

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Wed

8:00 am - 8:00 pm

Thu

8:00 am - 8:00 pm

Closed now

Fri

8:00 am - 8:00 pm

Sat

8:00 am - 7:30 pm

Office photos

Clinic office (0)

Insurance and payments

Insurance

While Mercy Urgent Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
HMO
Humana
Medicaid
Medicare
PPO
Self-Pay
TRICARE
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Self-pay:

$35

Camp physical

Self-pay:

$109-$249

School physicals

Sports physicals

Self-pay:

$25

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.6

Overall rating

Wait time

3.7

Quality of care

4.4

Bedside manner

4.5

Staff friendliness

4.5

Facility cleanliness

4.6

What patients are saying...

5.0

Wait time was a little long.  Overall no complaints

Alvin Y.

Dec 3, 2025

Verified

5.0

Everyone who works at this location is amazing. I always have a great experience.

Samantha G.

Dec 3, 2025

Verified

2.0

Said I thought I tore something in my rotator cuff, which would need a MRI to confirm. Instead they did an x ray to look a my bone structure. Which was not the problem. Also the wait time was horrible. I understand they have a ton of people coming in, but for urgent care 3 hours is too long.

Alex P.

Dec 3, 2025

Verified

5.0

I have had a fantastic visit here - from the greeters to the nurses - all very helpful and nice - interested in my health thank you

Rhonda H.

Dec 2, 2025

Verified

5.0

I was experiencing an allergic reaction to something I stress  Thank you for resolving this issue and get me moving towards better health!

Joseph G.

Dec 2, 2025

Verified

5.0

Every aspect was amazing!  They didn’t take my insurance but took the time to get me extra support, the nurse and doctor went above and beyond!

Meredith G.

Nov 28, 2025

Verified

5.0

Make an appointment - scheduled it later than wanted in case traffic was poopy. I arrived early and was seen early. Everyone was very helpful and kind.   Would highly recommend this provider!

Mary N.

Nov 27, 2025

Verified

4.0

Came in for a minor injury, was there for 3 hours.

Julianna T.

Nov 25, 2025

Verified

2.0

My employer set up an appointment for me and I wasn’t called back until 1 hour after my appointment time. This is the very reason I never go to this urgent care. Absolutely unacceptable. When I asked a staff member I was told that she didn’t know how long it would be and could care less that I had an appointment. She also said she didn’t know why they allow a person to set up an appointment

Natasha B.

Nov 19, 2025

Verified

5.0

Very little wait time, great care, done in half an hiur

Teresa W.

Nov 16, 2025

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate Mercy Urgent Care in reviews?

8,335 patients have shared ratings for Mercy Urgent Care in Asheville on Solv. The average rating is 4.6 out of 5. That includes 3.7 for wait-time, 4.4 for quality of care, 4.5 for bedside manner, 4.5 for staff friendliness, and 4.6 for facility cleanliness. You can read all the individual patient reviews on Mercy Urgent Care's profile.

How do I make a booking at Mercy Urgent Care, West Asheville?

You can book a visit with Mercy Urgent Care directly through Solv.

What insurance does Mercy Urgent Care accept?

Mercy Urgent Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, HMO, Humana, Medicaid, Medicare, PPO, Self-Pay, TRICARE, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at Mercy Urgent Care

Depending on insurance status and whether Mercy Urgent Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of Mercy Urgent Care, West Asheville?

As an urgent care center, Mercy Urgent Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, Mercy Urgent Care will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is Mercy Urgent Care, West Asheville located?

Mercy Urgent Care is located at 1201 Patton Ave in Asheville and serves patients throughout the area.

Is Mercy Urgent Care, West Asheville open on the weekends?

Yes. Mercy Urgent Care is open on weekends including Saturday 8:00 am - 7:30 pm and Sunday 8:00 am - 6:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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