NextCare Urgent Care, Ocotillo

I am extremely disappointed with the care my daughter received at NextCare. I brought her in because of concerning scalp symptoms, including irritation, scabbing, and a rash. Despite these concerns, the provider barely examined her scalp and simply recommended using Selsun Blue shampoo. After following those instructions, I discovered multiple areas of her scalp with yellowish drainage coming from small bumps, along with a larger irritated lesion. My daughter was subsequently seen by her pediatrician, who was equally appalled that a culture had not been performed to investigate what could be causing these symptoms. What is most frustrating is that I sought medical attention because I was concerned about my daughter’s condition. Instead, I left feeling that her symptoms had been dismissed without a thorough evaluation. As a parent, I expect a medical provider to take my child’s symptoms seriously, perform an appropriate examination, and investigate concerning findings rather than simply recommend an over-the-counter shampoo. This experience was incredibly disappointing, and I would not recommend this location based on the care my daughter received.

I was in a car accident with unmanaged pain. I couldn't wait for an appointment with my doctor, so I visited NextCare - Ocotillo. I was a walk-in and had a very short wait. I saw a PA who prescribed me medication that helped with the pain and advised me to follow up with a specialist. I'm pleased with the care I received.

Sciatica pain and sore throat. Made an appointment online.  The care is amazing there and the staff is great. This is why I keep coming back here when needed. This time around the only thing I can complain about is the wait time.   I was there for 2 hours total time.

Made an appointment for 10:15 and filled out paperwork on line, as requested. Arrived at 10:10 and was asked to do the paperwork again since the receptionist didn’t have it. Then I was told I wouldn’t be seen for at least an hour. Neither the assistant or the doctor (PA?) introduced themself and both spent very little time or care evaluating my problem. I’ve been to this location before and had great service and care…..just not this time.

Such a great experience! Everyone was incredibly friendly, and the care was quick and efficient. The staff really listened to my concerns and made sure my needs were addressed. I truly appreciated how smooth and easy the entire visit was. Highly recommend!

You would think if someone schedules an appointment for something that your urgent care can do nothing about that. You would advise such at the time of accepting the appointment rather than having someone wait in our past their appointment time only to be told we can’t do anything for you.

We had 8 am appointment and was taken at 818am but the medical assistant and the provide were excellent

Made appointment for sports physical. Waited over 1.5 hours for actual time with physician.  Will reconsider using in future. Have done past years previous sports physicals there.

Time-consuming. As so unimportant information it could easily be discussed with the doctor.

Everyone is nice that works there. Check in was fast, wait time was fast. Great place to get a sports physical