NextCare Urgent Care, Fayetteville

Everybody I had an interaction was professional, courteous, and friendly. Providers bed manners were impeccable. I would definitely recommend this Providers.

Office staff was perfect but service inside is terrible and disrespectful they lock me on the room for 3 hours waiting for xtrai they told that they will take care of me in 10 or 15 minutes it’s disgusting how they treat patients!!!! 3 hours waiting on the room …….!!!!!!!!

I was very pleased with the stafff and the politeness overall with everything concerning my care at the facility.

Scheduling was easy. Check in was good, didn’t have to wait a long time to be seen. Michelle was friendly and very thorough. Care was great.  Yes, I would recommend  this provider.

I had a sprained ankle and later found out a fractured bone in my foot. I was able to book an appointment online easily, however I arrived for my 12:15 appt and didn’t leave until 5:15. The front desk staff were telling walk-in patients to expect a 2 hour wait,  but I waited almost 3 hours before being placed in an exam room, and that was WITH an appointment. They explained there was only 1 provider, which is understandable, but please give more accurate wait times. Once I got into a room, it was quite a while before the provider was able to see me. After the provider discharged me, I waited almost 45 minutes just to have a brace put on my ankle. The staff (nurses, assistants and the provider) were wonderful, though. Also, don’t use the vending machines because I purchased two items (only bought the second item hoping it would push the first item out), but both items were stuck in the machine and there was no contact info for the owner of the vending machine to receive a refund. As far as cleanliness, the waiting area was clean, but the exam room was dirty, there was dirt and food crumbs all over the floor, splatter on the door and walls, and etchings in the paint on the walls. I came here because in the past I’ve always a good experience, however it seems this facility has gone downhill. This is not a reflection of the provider or other medical staff, but whoever manages and operates this facility.

I walk in was told a 2 hour wait but I ended up there for 4.50 hours. Once I saw the doctor she was polite and knowledgeable on how to treat a rash to help pin point the problem. This was my second visit in the past 3 years.

Staff was very helpful and nice, nurses and doctors were very caring and paient with me. I’m very anxious already about doctors and had a ruff week overall and I really appreciated they checked if I was okay overall and took the time to listen even though it was hard for me to talk at moments. By the end of the visit I felt heard and taken care of. I didn’t feel rushed out or ignored. Recommend this location.

I want to share my concern respectfully because I was treated kindly by the staff inside, and I genuinely appreciate that. However, I am very frustrated with the check-in and waiting process. I checked in at 6:20 PM for my scheduled 7:00 PM appointment, yet I ended up waiting for more than two hours. When I asked the receptionist about the wait, I specifically asked if they could explain how patients were being called in. I was told that patients were being seen based on the order in which they checked in. However, that did not seem to match what I observed. I saw several patients arrive after me, fill out their forms, and be told by the receptionist that they would be considered walk-ins. Some of those patients were then called in before me. I understand that urgent care may have different factors that determine the order in which patients are seen, and I may not be aware of everything happening behind the scenes. However, if the system is based on check-in order, it was difficult to understand why patients who arrived later were being seen before me. I am not trying to blame or personally criticize the staff. My concern is with the queue and how it is being managed. I just do not feel that the process was properly implemented or clearly explained. What was especially frustrating was that I had a scheduled 7:00 PM appointment, yet I ended up being the second-to-last patient to be seen. If I had not followed up and asked about my appointment, I am concerned that I might have been the last patient to be seen. What made the situation even more upsetting was that the receptionist herself reiterated that I was not the last patient and acknowledged that there were still other patients who had not been seen. However, when I expressed my concern and frustration about the situation, I felt that she became upset with me for raising the issue. I understand that the staff may also be under pressure, but as a patient, I believe I have the right to respectfully ask about my appointment and understand why I had been waiting for so long. Where is the fairness in this situation? I arrived early for my scheduled appointment, followed the check-in process, and waited for more than two hours. Meanwhile, patients who arrived after me, including walk-ins, were called in before me. I do not believe it is unreasonable for me to ask for an explanation or to expect a clear and consistent process. Waiting for more than two hours while watching patients who arrived after me get called in sooner was frustrating and felt unfair. I hope the clinic can review the check-in and patient queue process and make it more transparent, consistent, and fair for patients with scheduled appointments. Again, I appreciate the kindness of the staff who assisted me inside. My concern is specifically about the check-in and waiting process, how the queue was managed, and how my concerns were handled when I respectfully asked for an explanation. I hope this feedback is taken seriously so that future patients do not experience the same situation.

I scheduled an appointment to still have to wait for at least 2.5 hours. Got in the back and got a room to only be seen for about 10 minutes. Was seen and told she was going to get my work note and discharge papers only to be forgotten in room until I said something. Was told my prescription was sent to the pharmacy or to call the next day to find out it was never sent.

I’ve never felt as disregarded in a medical setting as I have today. I guess because I was too nice and courteous, they left me alone multiple times for extended periods of time without explanation. Receptionist was fine and nurse who took vitals was great. Once you actually get to the back, none of the nurses and doctors will care about you