NextCare Urgent CareGlendale (N 59th Ave)

I specifically went to a far location to get my kids tested for a drive though covid test as the location near me didn’t offer that. They made our appointments 30 mins apart and only had 3 appointment slots but the woman on the phone said we should all be able to get tested. When I got there I explained and they said only those with appointments could get tested so I had to give my appointment up for my son to get all three kids tested. They told me to come in the facility to get tested when I told them I wanted to stay in the car and do the drive up. I could have chose the location closest to me and not wasted my time driving if that was the case. Staff was friendly, but everything was screwed up other than that. I also had to wait 40 minutes in the car before they were ready for my appointment. No one was in the waiting room.

The first doctor I saw was incredible! He was professional, calm and efficient when taking my initial examination about my concerns for my sore throat. In addition to that I had a cold sore as well. I explained how I got them often typically when I am stressed or my immune system is down but the sore throat was what was my concern. He then swabbed me for strep (fast and for the most part painless). Then I was moved to another room. The second doctor I saw had come blazing into the room. I can’t even remember if he introduced himself it was so fast. Then he immediately made a joke about my cold sore.... NOT FUNNY. He mainly seemed concerned about my cold sore. It wasn’t until I had to reiterated that my throat was what was bothering/concerning me that he went to check my throat for swelling. His movements from where he was standing (by the door) to me were so fast that it startled me. Overall, I’d say he needs to slow down just a tad and read the room. Im sure he was trying to be cool and break the ice but I am not the let’s make a joke about my illness kind of patient. Especially, during a national pandemic! He made me feel very uncomfortable and had me questioning if I should request a different doctor.