PM Pediatric Urgent Care, Germantown MD

We had the best experience with doctors’ assistant and Doctor. My child was afraid of nasal swab and assistant was very patient and friendly. I was impressed with doctor’s knowledge and professionalism. Would recommend this place.

In and out in under an hour So efficient

Very organized staff.

Really great front desk experience, best nurse I’ve seen in a long time. The dr was great too - professional and courteous. I was really happy with the care and practice! Highly recommend.

Encantada muy atentos amables el personal muy amable

Trataron a mi niño muy bien la doctora y el personal muy amables

The front desk check in person was not particularly friendly. This not my first interaction with her, Celeste. She gathers the necessary information and is rather robotic about it. Not incredibly welcoming. (I’ve been to PM on several occasions for COVID testing since out Pediatrician’s office does not test at all for COVID.) The nurse, Roy, who worked with us at this most recent visit on 9/18/21) walked right in the room, apologized for our wait, but barely made eye contact with myself or my child and then had his back to us while he asked all of the intake questions. He was not warm or attempting to be reassuring to my 7 year old who was clearly nervous to be seen/examined. The doctor we saw was fine and I have no specific objections or concerns. I have been to PM before and really enjoyed the providers (Dr. Mordechai-forgive me because I forget his last name and nurse Amanda. They have been exceptional!) I fully realize that the staff I BUSY given this pandemic but I do have better expectations for an improved beside manner and interactions with families. I, myself, am a pediatric provider so I know what it feels like to be exhausted and still have to work, but you still owe a level of kindness, compassion and warmth in your exchanges with patients and families…especially children.

Tonight was extra busy and we were told it would be a long wait but I am so happy with the service here that I was willing to wait more than 2 hours (this was unusual, my wait time is usually 10-15 minutes) I didn’t want to go to a different urgent care. The staff are always friendly and pleasant. It is clean and welcoming and everything goes smoothly. Glad we found a nice place like this that is close to home.

We always bring our kids here. Best experience by far. Even better than the pediatrician office!

Literally everyone we encountered was incredible. Good customer service is rare anymore, but this team nailed it.