PM Pediatric Urgent Care, Spring Valley NY

This is my favorite urgent care and my absolute go to place to get care!! The entire staff including the nurses, receptionists, and front desk workers are beyond friendly, nice, and caring. They work thoroughly and explain very well. I am a young adult and find each movie themed room to be very cute and rather comforting. Can only imagine that kids love this place! And they have a tv on and each room for kids to watch while they wait for the doctor ( not that the wait time is long once you’ve gotten brought back by a nurse). Also with covid and the new variant, I will admit it’s a bit hectic/ busy, but that is as expected. And I’ve still been able to make an appointment online and get seen right on time and left within an hour, which is exceptional! Anywhere else I’d go, I’d be waiting hours upon hours and booking online makes it quick, easy, efficient. PM pediatrics allows me to feel at ease and very safe in their care. I highly highly recommend PM pediatrics. Also a bonus is that they take patients up until they turn 27, which is great! Although, I wish they could take me longer because I love it there!! I’ve been to this urgent care about 4 times since September of this year (it’s now December), being that I work at a daycare and germs & exposure get around pretty quickly. Also seemingly very cleanly, even with it being busier with covid. Also my doctors have let me stay until I felt safe enough to go home and talked me through my concerns and at home care plan & if anything were to go wrong or I continue to not feel well. Thank you, PM Pediatrics!!! So greatful to you guys!

I have taken my son to PM Pediatrics many times upon the recommendation of his pediatrician. Overall, I have had positive experiences there. The staff is usually very friendly and good about making my son feel as comfortable as possible in an uncomfortable situation. Unfortunately, today’s visit did not meet the same expectations. I scheduled my son’s appointment last night in hopes of avoiding a long wait. Although we were running five minutes late and I called to notify the front desk, they stated it was not a problem. Upon arrival, I scanned the code to sign in, and then unclear whether to proceed inside, we waited in between the 2 sets of doors expecting to be called shortly since my son was listed next on the waiting list. About 20 minutes later, I walk in and am told that the paperwork was not submitted completely / correctly and worked with the individual at the front desk to resubmit the paperwork. We waited approximately 1 hour to be seen. The staff member who called us from the waiting room was polite and respectful but did not have the kid-friendly personality I am so used to experiencing at PM Pediatrics. Since the staff member was not successful in engaging my son and establishing a trusting relationship, my son (who was already nervous about going to the doctor) was a mess about getting the COVID test administered. After several unsuccessful attempts with my son squirming all over the place, I requested the assistance of the doctor on call. Dr. Lin and the staff member returned shortly after, and Dr. Lin did a wonderful job of facilitating the administration of the test to make it as quick and easy as possible. My son has seen Dr. Lin during many previous visits, and I have always been pleased with her knowledge, professionalism and positive interactions with my son. I am thankful to Dr. Lin for making an otherwise unpleasant experience end on a positive note!

Check in system is confusing and causes more issues than it solves. Asks the same questions over and over.

Not happy with the services,they have preference to see first.