While it is a great for typical practices to offer the benefit of scheduling ahead, this makes for difficulties in providing care in a walk-in facility. I had previously changed away from this outlet for in the moment care due to long wait times previously. Because this location was convenient to our home, I tried again in hopes of better management of patient/appt times. When we arrived, we signed in and took a seat in a waiting room with one patient waiting to be seen. There was no acknowledgement of us for a full 20 minutes, and when they did call us to reception, let us know there would be at least a 45 minute wait from there. I asked if it would be best for us to make an appt for a later time rather than waiting in the lobby, and they said no. Tone was flat and lacked any degree of care. While hesitant to write a negative review, the consistency of St. Vincent’s clinic to provide care in a reasonably timely manner and without regard falls below a standard that anyone should endure.

Last week I lacerated my right thumb to the point where it could not even be stitched there was nothing left to connect it so they use surgical foam referred me to a Orthopedic specialist. It's been almost a week and I still cannot get a specialist yet this Clinic had me come back to follow up and not only checked my wound but even rebandaged it again. Not only was their bedside manner the best I have ever in all my years experience with walk-in clinics when I called back yesterday they remembered who I was just by my injury. They even said to me if I still have a problem finding an orthopedic specialist to come back in 5 days again. Dr. Williams was an angel absolutely fantastic let me talk never rushed me once didn't try to get rid of me fast like many clinics do and they worked with me. I wish my own primary group was as good as them. I wish they could be my primary. The nurse again I can't remember her name but it sounded like Sarita it's probably wrong but if you're reading this you know Who You Are and even the wonderful lady who checked me in an answered my calls when I tried to schedule the appointment online and I was having a problem I had to call twice never once did she get upset or annoyed she was so pleasant and helpful and sweet I wish I remembered her name. I will always go to them first before my primary and if they think it's a primary doctor I need to go to or somewhere else I will do whatever they say and I don't say those things lightly because I've had my own primary group tell me I was fine when I actually had pneumonia and almost died because they didn't want to give me the time or day to let me talk and let them know I know my body. These wonderful people are working in the front lines helping us and I don't think they get recognized enough especially through this scary time. So again all of you great wonderful Souls at Urgent Care I sincerely with all my heart thank you for helping me and to continue help me. I wish I can give you a hundred Stars if they allowed it. Stay safe and see you in 5 days for another recheck on my wound. Sincerely, Diane Martin