Statcare Urgent & Walk-In Medical Care, Brooklyn

AVOID THIS PLACE LIKE COVID-19 and PLAGUE As the other reviewers have mentioned, the staff at the facility are great. I had chosen this place for my immigration physical. They have very competitive rates. And are a short drive from home. Sounds like a sweet deal. It wasn't. Everything was smooth until the time they drew my blood and set an appointment with the Physician. It was originally scheduled for the Wednesday of the following week. On Tuesday, I get a call and they say its moved to Thursday. I understand things happen, there are emergencies, etc. I said thank you for informing me and changed my plans accordingly. On Wednesday, I get a call saying that now my appointment was moved to the following week. I called and explained that this is unacceptable. You cannot keep on moving me around as you please. Nowadays, medical centers have this policy of charging fees if we cancel within 48 hours. So, what about them changing the appointments within 48 hours? Shouldn't this policy be reciprocal? Anyways, moving on. So, the person understood and put me back into my original appointment. Now, mind you, this is Wednesday Evening. My appointment was less than 24 hours away. On Thursday morning, I get a text message saying that my appointment was for Thursday noon. WTF! You cannot tell me at 8:00 am that my appointment is supposed to be at 12:00 pm! I tried to talk to them. Either restore my original appointment of Thursday evening or refund my money. I am at work during the day. And this is complete Bullshit. I was told that they would get back to me regarding the refund. 11:45 am rolls by and I get a message saying that I should be ready for the call with the Physician. So, I make adjustments at work, because I cannot miss this and then them having a weapon of me missing the appointment. After a couple of days, I call in to check on the results. Did I mention that they do not answer phones? And if you call in, they have a 10-minute voice message. And then it takes another 15 minutes for the call center to answer which is located in Asia and then they again put you on hold for 10 minutes before the person in Brooklyn gets to the phone? Anyways, moving on. So, they ask me to call back on Saturday. I call them, again the same time wasted phone hold. Then they tell me that they would call me back in the evening. They do not call, so I call them before they close. I am informed that the lab didn't do bloodwork which they were supposed to do and I had already paid for. They ask me to come again on Monday. I ask them for an appointment. They said that I should walk-in and they would take me in right away. Shocking news: Right away for them means 1-hour wait. I am not kidding. After 1 hour wait, they take blood and send me on my merry way. I get my test result and I am a happy camper. I was not going to leave a review as I only leave bad reviews when a service forces me to. Guess what? Like all the shady medical practices, I get a bill for the blood test that I had already paid for and them having taken blood for twice. So, I call them, again -- no answer to the local extension -301 and going through 25 minutes of wait music which is a horrible chest thump of them having done COVID tests. I finally get to someone, who tells me that I should send the bill to them and they will review IF I should be charged for the test or not. Are you kidding me? You want to review if I should be liable for the test I paid for the first time and you guys screwed up? Horrible place. Horrible practice of screwing over patients. AVOID

You will wait over an hour even with an appointment.