Temecula 24 Hour Urgent Care

Very nice and professional staff. Also friendly. Wait time a little long, but really no issues.

Skylar is a fantastic provider. Dedicated and knowledgeable.

I went in because I was feeling dizzy. All the staff were super nice and professional. I was in and out quickly and all of my concerns were addressed.

⭐ 1 Star – Very Disappointing Experience and Lack of Respect for Parents I am extremely disappointed with the treatment my family received during our visit to urgent care, particularly from the X-ray technician, Summer. I brought my one-year-old daughter in after she smashed her finger and needed an X-ray to check for a possible fracture. As a mother, I take my child’s safety very seriously, especially when it comes to radiation exposure. When I requested full protective shielding for my daughter, Summer initially explained that only a small shield over her reproductive area was necessary. I expressed that I was not comfortable with that and requested additional coverage. Although my request was eventually accommodated, the overall experience afterward made me increasingly uncomfortable. After taking the first X-ray, Summer left the room for approximately 3–5 minutes. She then returned with a male staff member and simply announced that he would be holding my one-year-old daughter down to take another X-ray. Neither my husband nor I was asked whether we were comfortable with another person physically handling our baby. There was no proper introduction, no explanation of why another image was necessary, and no effort to include us as parents in that decision. That is completely unacceptable to me. You do not simply tell parents what another person is going to do to their infant. You communicate, explain the situation, and ask whether they are comfortable before proceeding. What made this situation even more frustrating was that after I declined to continue and returned to our assigned examination room, the doctor reviewed the original X-ray and confirmed that the image was sufficient and that my daughter’s finger was not broken. This left me questioning why an additional X-ray was being requested in the first place, particularly after I had already expressed concerns about unnecessary radiation exposure. Even the way Summer directed us to the X-ray room felt unwelcoming and unprofessional. Rather than properly guiding us, she walked behind us repeatedly telling us which direction to go. While that may seem minor, combined with everything else, it contributed to an experience where I felt my family was being treated without basic courtesy or respect. I expressed directly that I felt disrespected and that the treatment raised concerns for me about possible racial discrimination. I cannot speak to her intentions, but I can speak to how her conduct made my family feel. Parents have a right to advocate for their children, ask questions, and be included in decisions involving their medical care. My daughter is only one year old. Her safety, comfort, and dignity matter, and so does our role as her parents. I am giving this facility one star because no family should leave a medical appointment feeling this uncomfortable or disrespected. I strongly encourage management to address patient communication, parental involvement, cultural sensitivity, and professionalism with their staff, particularly Summer. Respecting parents and communicating clearly should never be optional.

Let me preface this review by saying this is the fifth visit to this location for our family. We usually have wonderful experiences here, which is why we keep going back. This visit, however, took 2 1/2 hours from start to finish. Even though I went online and pre-booked a time, I was told by the front desk (who was NOT apologetic) that the scheduled time does not guarantee when we would be seen. It’s still first come first serve. Even though 2 people who had walked in after us, were seen before us. Brought my son in with an extreme headache where he couldn’t even open his eyes, and vomiting. After waiting in the lobby for over an hour, we were finally taken back. Then we waited in the room for an hour for the doctor to come in. The doctor himself was very kind and apologetic about the wait. Examined my son and gave him the appropriate medication for his pain and nausea. The doctor checked with us as we were walking out to make sure everything was OK, and apologized again for the wait. I think we just got unlucky with a very busy day. We would definitely return here again. But the front desk needs to do a better job informing people of wait times.

Everything was wonderful except wait time. X-ray tech was incredible. PA was great.

I went in for a drug test for my Minor child.  The clinician pulled the urine test results in less than one minute claiming it was negative, despite the clear absence of the required line on the test. The clinician used a second urine test strip and again pulled results in under a minute claiming “if you hold it in the right light you can see a faint line”.  She had to use a flashlight herself to “see” a negative line.  I disagreed and never saw a line on the test. Even photos of the test showed no line for negative.   Despite this, the clinician and the doctor on staff both claimed the test was “negative”.  Later I looked up the manufacturers instructions for that test, which stated the test results should not be concluded until after 5 minutes.  While a “faint” line can identify a negative result, the line should still be visible to the naked eyes - not with the use of additional lights or “in the right lighting “ This lazy approach to follow through with accuracy, especially after I made it clear that the results will be viewed in court by a judge is seriously concerning.  The “solution” was to offer to charge me more to use a “lab” service rather than read the results as the strips actually showed.   Clearly accuracy does not matter to this staff because it is not your child, not your legal case but it matters to this parent.   We can not afford to use your company again. Ever.   And I will be warning other parents I know in custody situations to avoid your company and practices because it can alter custody based on incorrect testing or documentation

Doctor was not attentive to my needs made me feel very uncomfortable

Scheduling my appointment was easy. I had to wait about an hour and twenty minutes after the appointment time. The healthcare people I saw ( not sure of their credentials) were absolutely wonderful bedside manners.

Great service, people were sick and the wait times were long. Everything else is top notch, great personnel, clean environment.