We have been both insured and uninsured over the last 15 years and have been seen at the local hospital (UHC) and another nearby clinic where our PCP is. Our family's last 8 trips to MedExpress have been mixed but overall positive. Six times they correctly diagnosed the issue on the first try and provided initial care, sometimes resolving the issue, sometimes requiring a second visit or a visit to our PCP instead. The 7th time was a pre-surgery covid test which was handled very professionally although there was a significant wait time. Our 8th visit was negative with our primary concern being dismissed, then turning into an emergency requiring hospitalization 3 days later. Overall the staff has been friendly, straight-forward, and professional. The place has been almost spotless every time. The cost was always near the max they quoted and a method of payment was required up front for the times we didn't have insurance.

You're better off gone to the veterinarian because this place will just refer you to the ER go there instead don't waste your time and money. As far as cleanliness I would have to say it's good that's because they're staying in there doubt if it's for the patient's concern since they have to stay in their cars

Went to MedExpress to have a bump looked at. My grandma (a former nurse) advised to go to MedExpress as I recently moved here and don’t have a PCP yet. Dr. Khorshad rushed into the room and, in a loud tone, said “what is it? A pimple?! Turn around, let me see it.” I did, and she told me “No offense, but it is probably because of how you carry your weight.” Which, I am heavy, but by no means am obese. I’m 5’4 and I weigh 180 lbs. I accepted that it could just be my weight and she said she’d give me a topical ointment and an antibiotic just in case. She then came rushing back into the room and said it may actually be an incurable STD and told me that’s “probably it.” Cue the freaking out, I grab the prescription and leave. Needless to say I’m out $180 between the MedExpress charge, antibiotics, and the STD testing (not performed here) when it appears after closer inspection to be an infected ingrown hair. Due to the placement I couldn’t inspect it closely enough myself, hence why I went to a medical professional who should surely be able to tell the difference between an infected ingrown hair and something considerably more serious She has the worst bedside manner I have seen out of a doctor. If I could give -stars for bedside manner, I would. Incredibly rude and unprofessional.