Grateful managment helping friendly very good staff member

The staff were friendly, but there was a 45 minute wait time even with a reservation. The Dr was rushed and didn’t take time for questions or recommendations on medicines.

Staff were attentive.  Scheduling online was a bit challenge but got it done.  Staff spoke Spanish and English.  Convenient for urgent care needs.

Went to go get swabbed. Showed up for appointment told that there wasn't any provider. Could have called to inform me of that the hour prior. Could have informed me at any time. But no I drove all the way there and was NOT seen.

It was very easy to schedule an appointment. All the personnel we interacted with were very professional and helped our son get the needed medical care in a compassionate caring way.

This was my first visit. I had been very sick for a few days, and being availabe on a Sunday was wonderful! I got online and booked an appointment just an hour out. I liked being able to upload pictures of my insurance card and ID, although I had to do it again when I set up my Solv app account later. Maybe it would have been different if I did that first? Also, there was inconsistency in the app. The first time I had the option of uploading an existing pictures of my cards rather than using the camera. The app account would only allow me to use the camera, so I had to skip it because at the time I was not in a good place to re-take the pictures. Also, when I checked in on-site, they sent me a link foe more paperwork. Not excessive, but I don't see why that couldn't have been sent earlier so I could have had it done before I got there. The NP was very thorough, even though she seemed a bit rushed. Even though she was busy I do not feel that she cut the time she needed with me short at all. I'm sure she would have stayed with me longer if I had any more questions. Influenza A (which I have) is going around so everywhere is busy, but it speaks highly of her that she would not allow the business to compromise care.

It's took so long for them to get me check in and don't know how an urgent care only have 2 people working.

Front the Staff to the Nfp..excellent customer service better than Inova urgent care Thx God for you ladies

Excellent  in there I fell good  there is the best in Virginia

Everyone is very professional and so friendly. I love how there is always same day appointment available.