My last visit at Wellnow was horrible. I can in for drug screening appointment at about 2:10pm 10/25/23. I didn’t leave the clinic until approximately 3:35pm. I have previously used Wellnow for my drug testing appointments and my visits were always less than 20 minutes. The lady at the front desk Adelina Franklin was so rude and condescending to me that I still shaken up about it. When I entered the clinic, she yelled at me over the counter several times to ask me if I had an appointment. I told her no I was there for drug testing and I had an order with the wellnow barcode on it and I was told I don’t need an appointment. I informed her that I had spoken with a representative from the office the day before. Adelia then instructed me to register on the kiosk. After registering on the kiosk, I set in the lobby for about 30 minutes waiting to be called. As I listened to Adelia and the other front desk clerk gossip for about 30 minutes. I walked to the receptionist desk to ask the two how much longer it would be because I had to urgently urinate. I asked if I could have a cup to urinate now because I was there for a urine drug screen. Adelia stood up and pointed to the restroom. She then used a condescending tone to tell me that I could go to the restroom now before my urine test and then she would give me a bottle of water and I can wait in the lobby and so I can pee again when called for my turn to test. How asinine is it to tell somebody who is there for a urine drug screen to urinate right before a urine test. I informed Adelia again that I need to urgently urinate and if was to urinate now I would be able to go again right after. I informed her that it would likely take me a couple hours to urinate again. She asked me rudely to have a seat. It would only be a couple more minutes before I was able to test. She explained. I sat in the lobby for another 20 minutes holding my pee. I approached the front desk again and asked Adelia if they were ready as I couldn’t hold it any longer. She made the same asinine remark to me. I already told you. You can go to the bathroom now and I will give you a bottle of water and you can sit in the lobby until you can use the bathroom again. I responded to her by saying I will not be able to pee again for the next couple hours and the clinic stops your drug screens at 5 PM and this is the last day that my order is good from my employer to test at Wellnow. I asked if there was any accommodations that could be made in this situation given the fact that I was here for a urine test and I had to urgently Pee. I asked if she could ask another colleague to help her since she was running behind or if she could ask the person in front of me for testing if I could test before them. Maybe the other patient would not mind it someone test in front of them. She proceeded to yell at me and tell me “no that is not how things are done here. The only thing I can tell you is you can’t wait in the lobby or you can pee now and try to pee later for the test, that’s the best I can do for you.” Needless to say, I was very upset at this point. However, I sat back in the lobby for an additional 30 minutes until Adelia called me for testing. Once I was brought back into the testing area and given forms to sign. I over heard Adelia bragging to another employee that she is not used to having to do more than one drug screen a day, and that she is used to being spoiled here. And she is surprised that she had more than a couple drug screens to do that day. I was furious at the whole experience that I had and wellnow. I would never recommend this clinic to anyone I know. The patient care I received was unacceptable and not in line with WellNow’s mission statement that you have on your website. I hope that this review finds the right person and someone is able to rectify the issue that I had. As patient care should always come first at any urgent care. Reasonable accommodations should be available to patients who visit the clinic. As it is an industry standards to do so in healthcare. Over hour and a half just to get a urine drug screen is really unacceptable. I have been tested there before in the past and I never had to experience such a rude, condescending, and arrogant employee or such a long wait time. Patient care just shouldn’t be like this. Thank you