First visit to this office. Follow up for infection on foot. Very clean office, staff friendly & practitioner very knowledgeable.

Woke up with stuffiness, drainage and body aches. Walked in and checked in through the kiosk. Got called back in just a few minutes. Was swabbed for Covid and flu and was out the door within 30 min with meds called in to my pharmacy. Staff was extremely nice and professional.

My son and I were seen quickly and everyone was very friendly! We were thoroughly checked out! I will definitely use them in the future and will recommend 100%

Went back within 5 minutes of arriving. Very nice, clean, new space. Everyone was super nice and caring. Excellent follow up as well. Highly recommend!

Did not like the provider this time! The last time we were there the provider was great this was a different one and she wasn’t all that friendly and wasn’t that good. Everyone else was great though

Cut my hand open.  Walked in and got immediately seen.  Really great office staff and the nurse practitioner was absolutely awesome.  Highly recommend!!  Will see them again when I get a boo boo.

Love how everyone was helping love how they explained everything in words that I could understand .. very good positive energy. I didn't feel like I was asking crazy questions. They listened, and I could tell they was trying to help the best of their knowledge.

I had doubts about going because of a previous experience from another place in Hartselle, but I read this place was new so why not.  Amazing staff. Very great experience and I will return!

My husband was seen on a Friday morning. Appointment set up online. We arrived @ 8 am for an 815 appointment as directed. I could not get the app to take a picture of his ID. He is a 68 yo male w 36 hr hx max Temp 102.8 F orally, shaking chills, drenching sweats & “feels horrible”. C/O “raw” feeling throat initially but has coughed literally twice without any mucus production. No other physical complaints. Temp did drop to 98.6 oral two hours after taking Tylenol & Advil. Temp 101.2 oral in clinic. Hx includes HTN, Dislipidemia, Arthritis. Never smoked.  We chose this clinic because it was Urgent Care which, per my search, meant they were equipped to handle more complicated issues than a regular walk in clinic. I mistakenly assumed this meant they could do labs onsite. They do not, except for rapid swabs. They did a rapid test for Covid & Flu via nasal swab. The provider read those results & reported to us that my husband had neither. She diagnosed him with a “viral illness” & sent in a prescription for a gelcap for cough. She explained, a viral illness can cause high temperatures even in an adult & make you feel like “you’ve been run over by a truck”. They can draw labs there but, they do not process them at the clinic. Lab blood is picked up late in afternoon by LabCorp. That means you do not get your lab results until the next day if at all. We did not get his until 3 days later when we called them. We received a notification from LabCorp via text that his results were available & we could view them by setting up an account. I did. We could NOT.  We called for lab results Monday, at the same time we asked for the results to be sent to his Primary Care Physician. He had continued to have the same symptoms over the weekend. Not worse but, not improved. Miserable weekend!!! Called his Dr Monday & was able to be worked in. While we were there Friday & there seemed to be no plan for labs or Xray;  I asked to speak to the provider. I encouraged her to draw blood ( we discussed it & decided a CBC to get a baseline on White Blood cells was a good idea). We also discussed a Chest Xray. We agreed it was likely too soon as his lungs were clear on her exam, his O2 Sat was normal & he really had no respiratory symptoms. She also reported that his throat looked normal on her exam. She encouraged us to return if he got worse. She advised us she was off the next day which was a Saturday but, her counterpart would call us with the results, “ if they had gotten them”. She explained that the clinic closes at 4 pm on Saturdays & she did not know when LabCorp would actually process the blood tests and report them out to the clinic. But, if they got them someone would call us with the results. According to the text I received from LabCorp , the clinic received the results at the same time we were notified they were available to view which was on Saturday morning. Since I was not able to view on the site, I must assume the clinic never received them.  We did ask the person who answered the phone Monday if we could get a verbal report of his labs results. She asked us to hold. It sounded like the same person who came back on the line shortly & said, “there is nothing concerning”. I asked, “ his blood work looks OK”? She verified, “there is nothing to worry about”. I thanked her & told her we were seeing his Family Physician at 2:30pm so please send the labs to her.  When we saw our Family Physician, she had received a copy of my husband’s lab results. She did the history gathering of his illness, urgent care visit & examined my husband. She reported that my husband had an elevated white blood cell count on the blood that was drawn 3 days prior. She stated if the provider who saw him on Friday had seen these lab results with an elevated WBC and elevated Neutrophil count, she would have seen that these point to a Bacterial Infection versus a Viral Illness. Our physician gave him an antibiotic injection in the office and sent in a prescription for an oral antibiotic and a cough syrup. By the following morning, Tuesday, he was feeling significantly improved.  No, I DO NOT recommend this clinic and I would NOT return. I am not sure about the provider. It is not her fault the clinic does not have an actual lab. So she had an incomplete assessment but, that actually is her responsibility to ascertain. I am the one who questioned not doing labs & Xray & we discussed it. Otherwise she was ready to discharge us with only the negative nasal swabs for Covid & Flu.  I feel there is fractionation in care here & the ball got dropped regarding my husband’s care. If that provider had reported off to her counterpart on duty the next day & someone had been looking for my husband’s labs, they could have called us and told us that his labs indicated a need for an antibiotic & we could have returned or they could have called one in saving him 3 days more of misery.  Finally, in social chatting with staff in their “in & out” trips doing different things; I learned that they are staffed by only the 3 people we had seen that day but, “hopefully we will make it & be busy enough to get more”. I have NEVER had to question if a facility or a provider had all they needed to provide adequate care. In the future if I am going somewhere unknown, I will ask.

Very friendly and easy going staff, I was a walk in and the wait time was very short. They got me in and treated me with care and got me pointed in the right direction! I Would recommend this clinic!