Consumer Check-up: A Lesson in Patient Experience from a Hospitality Exec
Solv CEO Heather Fernandez and Gerard Van Grinsven, former executive of The Ritz-Carlton and prior CEO of Henry Ford West Bloomfield Hospital for a discussion on creating best-in-class consumer experiences in healthcare.
Join the virtual fireside chat to discuss:
- Applying a retail and hospitality lens to healthcare
- How consumerism is leading to innovations within healthcare
- Ideas for adapting your patient experience during a pandemic
- Tactical approaches to up-level your patient experience to align with consumerism
Watch the Webinar
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