Patient Experience

Consumer Check-up: A Lesson in Patient Experience from a Hospitality Exec


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Solv CEO Heather Fernandez and Gerard Van Grinsven, former executive of The Ritz-Carlton and prior CEO of Henry Ford West Bloomfield Hospital for a discussion on creating best-in-class consumer experiences in healthcare.

Join the virtual fireside chat to discuss:

  • Applying a retail and hospitality lens to healthcare
  • How consumerism is leading to innovations within healthcare
  • Ideas for adapting your patient experience during a pandemic
  • Tactical approaches to up-level your patient experience to align with consumerism
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