On-demand webinars helping you improve patient experience and grow your practice.

Patient Experience

What We Learned from Scheduling 22 Million Urgent Care Visits

This webinar brings you all of the data and insights we’ve gleaned from scheduling those 22 million visits and unveils the trends and best practices in creating a great patient experience in urgent care. The information in this webinar will help you understand patient booking trends, to inform your

Patient Experience

Compassion Fatigue: Support Your Staff and Combat Risks to Patient Experience

Support tired and stressed out staff so that they can be empowered to provide the best patient experience possible.

Patient Experience

3 Strategies for Seeing High Patient Volumes

The patient need for COVID testing has skyrocketed. With people turning to urgent care and retail health clinics across the country, you have an opportunity to help your community and build patient loyalty by providing an outstanding, safe experience. Solv has outlined 3 strategies to prepare your

Patient Experience

The Consumer Check-Up: Lessons in Patient Loyalty from the Las Vegas Strip

Join Heather and Sunny Tara, former executive with Casesars Entertainment as they explore what drives loyalty to casinos, how that applies to healthcare, and what changes in consumer behavior mean for the future of patient experience.

Patient Experience

Consumer Check-up: A Lesson in Patient Experience from a Hospitality Exec

Solv CEO Heather Fernandez and Gerard Van Grinsven, former executive of The Ritz-Carlton and prior CEO of Henry Ford West Bloomfield Hospital for a discussion on creating best-in-class consumer experiences in healthcare.

Patient Experience

Marketing Changes Needed to Win New Patients in 2020

2020 has been an unpredictable and tumultuous year. Between inconsistent patient volumes and adapting to a new hybrid world of virtual and in-person strategies, the industry has met countless new challenges. But your job of acquiring new patients never ceases. Join Solv and MultiCare Health System

Patient Experience

5 Telemed Mistakes You Made During COVID

According to an industry survey, 78% of provider groups now have a telemed initiative, and the far majority have been stood up during the first 60 days of the COVID-19 pandemic. And according to Solv's own consumer insights research, patients will remain loyal to providers who continue to offer virt

Patient Experience

Creating Patient Magic at Your Urgent Care

Consumers today simply expect more - control, certainty, transparency, convenience. These expectations are sometimes challenging to fulfill, but when you fluidly weave them into your business, you create patient magic! Join Solv as we walk-thru a tactical approach to fulfilling consumer expectations

Patient Experience

Generational Differences: How to Please Every Patient

A Boomer, a Gen-Xer and a Millennial walk into an urgent care. This isn’t a joke. This is your waiting room. Now what? How do you make them all happy? Learn what you can do as an urgent care to maximize patient satisfaction (and business growth) across the generational divide.

Attract more patients.
Reduce wait times.
Boost online reputation.

See why top practices use Solv.

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