Clinic Operations

Master the Next Generation of Healthcare: Contactless Patient Experiences


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As the world responds to the COVID-19 pandemic and we all adapt to a new normal, we are faced with an evolved set of consumer expectations framed by fear and uncertainty. The leading trend: contactless experiences. In this panel discussion featuring executives from leading urgent care operators, we explore best practices across the patient experience and how to adopt a more virtual, mobile, and otherwise touchless interactions. We will walk through a tactical series of changes you can implement today to adapt to these new needs of patients.

Special guests

  • Melissa Bauman, SVP of Telemedicine at Urgent Care for Kids
  • Jeannie Kenkare, DO, Chief Medical Officer at PhysicianOne Urgent Care
  • Rob Rohatch, MD, Chief Medical Officer at Solv

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