Webinars
On-demand webinars helping you improve patient experience and grow your practice.
Urgent Care Operations
Dollars & Sense: Optimizing Profits in Urgent Care
In Part 1 of Dollars and Sense: Strategies for Maximizing Margins in Urgent Care, industry experts Brandon Robertson and April Gillam dive deep into driving urgent care volumes in 2024. In this four-part series, you will learn about volume, revenue, expenses, and strategy to maximize margins and out
Urgent Care Operations
Your Money, Faster: Mastering Consumer Centric Patient Payments in Urgent Care
Join experts April Gillam and Teresa Asma as they explore innovative strategies and solutions aimed at bridging the healthcare cost and payment gap between patients and on-demand care providers.
Urgent Care Operations
Financial Fitness: 2024 Resolutions for Urgent Care
Despite the numerous challenges this year and beyond, the industry has an opportunity to succeed and continue a growth path. In 2024, we must be culturally aligned and operationally excellent to become financially fit.
Urgent Care Operations
Holiday Hustle: Strategies for a Strong 2023 Finish
Leading your urgent care clinic through the ups and downs of the holidays is no small feat. Join experienced operators Tammy Mallow and April Gillam who will help you make sure you have your bases covered.
Urgent Care Operations
Optimizing Cash Flow During Busy Seasons
With respiratory upon us, more patients are looking to urgent care for their health needs. Increases in patient volume mean that clinics have an opportunity to bill and collect more revenue. However, with increases in patient volumes comes a higher chance for revenue leakage, which may or may not
Urgent Care Operations
Waiting Room Woes: 5 Hidden Mistakes that Make Urgent Care Visits Too Long
In 2023, it is vital that successful urgent care centers focus on optimizing their clinical operations through stepwise engineering of their end-to-end patient visit experience: not only to set themselves up for success in the ramping respiratory season but more importantly to set themselves up for
Urgent Care Operations
Quick Wins to Drive Revenue and Improve Patient Experience
In today's urgent care landscape, efficiency is paramount. This video series focuses on providing practical insights that can be easily understood and made actionable for your business. Within every short video in this series, the goal is clear: empower you with strategies to enhance patient care,
Urgent Care Operations
7 Profitability Pearls in the Urgent Care Setting
Profitability in urgent care poses unique challenges that do not exist in other segments of healthcare. Profit margins can be dramatically affected by subtle operational inefficiencies, which can be compounded by market influences like inflation, attrition, delayed or non-payment, and more.
Urgent Care Operations
How to Guarantee Predictable Patient Flow This Flu Season
Unpredictability is your enemy this season, but with RSV, COVID, and Influenza converging at once, patient traffic volatility is at an all-time high. Some days, patients will line up around your clinic before your doors even open, causing your door-to-door times to skyrocket and filling your wait
Urgent Care Operations
Breaking Down Operational Silos: How to Create an Interoperable Urgent Care
Urgent care operators consistently hit a barrier in reaching their maximum potential for success, and it has to do with how their people work together. Functional silos between operations, medical leadership, revenue cycle management, business development, and executives prevent urgent care operator
Urgent Care Operations
Expand your profit margins: How to quickly streamline operations and create patient experiences that inspire loyalty
As we shift into the modern era of healthcare, it’s becoming more and more clear that no tool is a one-size-fits-all, most EHR platforms don’t do a great job of patient scheduling or engagement (because that’s not their purpose), and you need the technology you do use to run your business to talk ef
Urgent Care Operations
4 Simple Ways to Improve Operations Before Respiratory Season
To maximize your clinic’s efficiency, your staff’s productivity, and ensure data accuracy, you’ll want to look at 4 key areas of your urgent care operations: staff, patients, technology, and supplies. We’ll cover what you should be doing for each area, plus offer tweaks you can make to further scale
Urgent Care Operations
Solving the Profitability Equation: Key Factors in Unlocking Your Urgent Care's Bottom Line
Financial health and profitability are perpetually top of mind for urgent care executives, particularly for new clinics ramping up to the breakeven point. Factors like patient volume, personnel costs, reimbursement rates, and more can drastically impact your P&L. It's never been more critical to
Urgent Care Operations
Short-Staffed, High Patient Volumes: Fresh Ideas to Refine Your Clinical Workflow & Make Your Staff More Efficient
Together, Dr. Rohatsch and April have hired, managed, and retained tens of thousands of employees while boasting record-breaking NPS scores, employee career longevity, and high employee satisfaction scores. This webinar gives you strategies for attracting top talent and keeping employees engaged, al
Urgent Care Operations
How Solv Delivers Huge Customer Value with EHR Integration
Join Solv and Redox with special guest PM Pediatrics for a discussion on improving patient experience through EHR integrations and how technology and care come together during a time of constant change and high patient volumes. Watch on-demand webinar now.
Urgent Care Operations
How to Successfully Support Vaccine Administration with Solv
With COVID-19 vaccine production surging, more providers and clinics are stepping up to support vaccine administration within their communities. To deliver vaccines efficiently and effectively, quickly equipping teams with better tools for patient scheduling, screening, and communication is key for
Urgent Care Operations
How to Tackle COVID Vaccine Challenges and Speed Up Delivery
Join Solv and U.S. Digital Response for an on-demand webinar discussing common workflow challenges faced during initial COVID vaccine administration and how to overcome them, critical components to planning for and setting up your vaccine efforts, and how to deliver a patient experience that exceeds
Urgent Care Operations
Flu-proof Your Clinic for 2020-21... with a COVID twist
This upcoming flu season is certainly to be like no other we've seen before. With everyone in masks out in public, it could be that we have the lightest flu season ever. Or, every cough, slight fever, and sneeze could be a rush to the urgent care for both a COVID and flu test. How to you hope for th
Urgent Care Operations
Master the Next Generation of Healthcare: Contactless Patient Experiences
As the world responds to the COVID-19 pandemic and we all adapt to a new normal, we are faced with an evolved set of consumer expectations framed by fear and uncertainty. The leading trend: contactless experiences. In this panel discussion featuring executives from leading urgent care operators, we
Urgent Care Operations
Beyond COVID-19: Evolving your urgent care for the future
The global pandemic has forced urgent care to shift to telemed, furlough staff, and even close temporarily (or permanently). It seems unlikely that a pure-play urgent care business model as we know it today will be sustainable in the future. Join Solv and the Urgent Care Association (UCA) for this o
Urgent Care Operations
COVID-19 + Telemed: Go Live in 7 Days or Less
As partners to the convenient care industries, we recognize that convenient care is on the front lines of the response to COVID-19. Touching over a million patients per month in convenient care locations across the country, Solv is in a unique position to see what leading health systems and urgent c
Urgent Care Operations
Winning Flu Season (2019)
Flu season is rapidly approaching. If it’s anything like 2018, urgent care volumes will see an exponential boom from December thru February. Watch this free, on-demand webinar featuring expert urgent care operators as we walk thru strategies that will help you flu-proof your clinic and keep your pat
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