IndigoLacey

Jordan was a bit rude when I called & asked how it worked with coming in for a Covid test, (I guess it's not being treated like the plague any longer) but still concerning to me because my husband has end stage liver disease. If I get Covid it could be my husbands end. I had checked in on line & kept checking to see if I had a message. She said that she had sent me a message 5 minutes ago. I later checked & the message was sent a minute before I called. She really does need better Front Desk receptionist training, she lacks people skills and sanitizing training. Myself and 3 others checked in & not once did she wipe down the machine we sign in on so cleanliness is a 3 because of her lack of asking the patient to please wait while she cleans it. When I was there previously I was asked to wait until she sanitized. My husband said wow she is rude. Good luck with her. Everyone else was friendly. Very attentive of my concerns.

Dr. Martin and Jordan provided an amazing patient experience today when I visited to have an epidermoid cyst removed from my back. It’s not the first time I’ve had one and not the first time I’ve had one removed or seen by a doctor so I’ve got plenty of experiences to compare it to. In comparison to my last removal, Dr. Martin knew exactly what the cyst was, knew why it occured and how to remove it in a painless way. She even provided immediate paperwork to support all of her care. Most importantly she didn’t require me to come back for a follow up visit with her to check progress and didn’t require a culture of the cyst like my last doctor. The last time I had one of these removed it was a really painful process because the MD just wasn’t good at applying the novocaine or removing the cyst. Dr. Martin was so great at both I only felt a small pinch once. She’s also good at making conversation so we talked about other things like Covid as she performed the procedure. It was a shockingly pleasant experience. Jordan was also great in guiding me through the process from my phone call to make an appointment early this morning to the time I walked out the door. She was really good at making small talk while she worked so I didn’t really realize or feel like I was going through the dreaded doctor paperwork process. Usually, the staff at the front desk of a doctor’s office are in such bad moods and so overwhelmed and Jordan just wasn’t. Thanks to both of them for making an experience that is normally dreadful actually kinda pleasant.